Customer Service Administrator
2 weeks ago
**Are you looking for a new challenge? Are you passionate about delving high levels of customer service?**
Our client is recruiting for a Customer Service Administrator to work 30 hours a week I between the hours of 9am to 5pm Monday-Friday. Monday and Tuesday we would require full days, but we can be more flexible with the hours on Wednesday/ Thursday/Friday to suit you**
**Order entry** - The CS Administrator will be responsible for a large volume of data entry using the ERP system focusing primarily on (but not limited to) USA and Canadian customer orders, and for pulling through orders submitted via EDI to the ERP system. All orders must be entered within SLA guidelines.**
**Market/Key Account management** - The CS Administrator will manage a market and/or a set of key accounts, being responsible for all aspects of running the account, ensuring that orders are despatched in line with SLAs, and that request dates are managed in line with KPIs.
**Preparation of electronic data** - The CS Administrator will be responsible for submitting data to customer B2B sites where required, in line with agreed SLAs to allow the delivery and receipt of orders into customer DCs.
**Issue of RA numbers** - The CS Administrator will be responsible for issue RA numbers to customers if required, logging on the RA log, and alerting the sales exec accordingly.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Kirsty Pitts
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