Billing Specialist

2 weeks ago


London, United Kingdom Exponential-e Full time

**Exponential-e**

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We're a company of innovators who think big and achieve bigger Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

**Overall purpose of the job**:

- The Billing Specialist's role is to verify, process and deliver customer invoices for the allocated customers within agreed SLAs. The role will include delivery of bespoke reporting, liaison with internal customers, and general operational requirements within the team. The position will offer considerable opportunity for the right person to gain experience within a rapidly developing area of the Business.

**Key responsibilities for this job**:

- Work closely with all Finance teams
- Create and Maintain customer accounts in Sage
- Processing of Sales Orders and validation checks for Internal Systems.
- Raising sales invoices and credit notes.
- Deal efficiently with any Customer queries
- All queries should be logged, tracked and escalated, if necessary, until the issue has been successfully resolved.
- Working closely with internal/external customers to ensure the accurate recording of data within company databases.
- Achievement of Business Critical KPI's and Monthly targets.
- Any other duties considered appropriate for the role.
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member.

**Knowledge and experience required**:

- Experience in a similar role would be an advantage
- Must have excellent attention to details
- Negotiation skills
- Must be PC literate and able to use standard software packages particularly Excel
- Strong customer services focus
- Responsible and willing to take ownership of work
- Experience working for an ISP or communications provider would be preferable but not essential
- Sharing responsibilities and strong team working capability
- Good communication skills are essential and must be able to work on own initiative
- Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages
- Job will particularly suit applicants with an analytical acumen.

**Our People**

Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.


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