Maternity Service Coordinator

3 weeks ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

We are looking for two individuals to join our Maternity Admin team.We have 37.5 hours (Fulltime) based at the Leicester Royal Infirmary and 15 hours based at the Leicester General Hospital

You will be responsible and accountable for Obstetric and scanning clinics and for the provision of Maternity case notes. Administration of outpatient visits from Midwife referral to discharge. To ensure accurate and timely data quality through effective use of the HISS, Patient centre and E3 systems.

To work as part of the team, being totally responsible for the appointments, preparation and smooth administration of all aspects of designated clinics and to provide a high-quality service to both clinicians and patients.
- Provide cover on ante natal clinic / scan reception. Receiving and directing patients, visitors, and staff in a courteous manner
- To provide a friendly, courteous, professional, and efficient reception service when dealing with patients, relatives, and colleagues.
- To answer phone calls in a polite and friendly manner and redirect when necessary to the correct department.
- To book the attendance and discharge of patients and provide follow-up appointments where necessary. Ensuring the patient is checked in and correctly identified on HISS including checking of patient’s demographic details and making any changes as required.
- Ensure all patients outcomes are completed at the end of the session as per the Trust / government standard.
- To ensure that all clinics are closed down, computerised systems are updated, and further actions taken.
- To give non-clinical advice, information and guidance to patients, carers and visitors accessing ante natal services
- Monitor and advise patients of the standard operating procedures regarding the attendance of visitors in the scan room and late arrivals

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)
- To ensure that complete, accurate and timely appointments are booked and recorded on the computerised systems to the highest quality standards, in accordance with national and trust guidelines.
- Effective communication with the clinical teams advising of problems or issues arising that may impact on the running of their clinic.
- Liaise with clinicians, midwives, sonographers, and the wider MDT in identifying the need for, and organising ad hoc sessions.
- To be responsible for and oversee the management of specialist clinics.

please see job description/person specification for full details on the role.

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