Service 24 Coordinator

1 month ago

Leicester, United Kingdom PA Housing Full time

**A little bit about what we are looking for...**

As an Emergency Call Coordinator, working in our Service 24 department, your role is integral to looking after PA's vulnerable customers. You will be handling the emergency careline and maintenance enquires coming into Service 24 and the Customer Contact Centre. It's important in this role, that you are empathetic and resilient so you can offer the best support for our customers.

The shifts for this role will work on a rota basis; You will be working from 10am - 8pm, 4 days on with 4 days off. Please be aware this role will require you to be in the office with no option for homeworking.

**Your responsibilities...**
- Answer calls and take any necessary steps to ensure the wellbeing of the customer
- Provide assistance, support, and emergency response effectively to Service 24’s customers using a calm and sensitive approach
- Provide basic support and a ‘listening ear’ for agency customers who may suffer from a variety of mental health issues and follows up where necessary
- Be confident in contacting the emergency services and other contracted agencies
- Identify emergency situations and take the appropriate actions
- Seek to provide first time resolution for all calls
- Where first time resolution is not possible, to investigate other avenues for response to queries and work requests
- Test all sheltered scheme equipment according to set procedures
- Carry out daily welfare calls to sheltered scheme tenants
- To programme Lifelines
- To promote the Lifeline service to those making enquiries about the service
- Test methane gas monitoring equipment and other essential equipment
- Respond appropriately to lone worker calls
- Handle relatively complex emergency repair requests and to recognise vulnerability and escalate timescales for repairs as necessary
- Understand the health and safety issues associated with repairs to individual properties and communal areas within the Organisations housing stock.
- Record all repairs on the database
- Prioritise repairs according to set procedures
- Check, process and update customer details and information
- Carry out general admin tasks for S24 and other areas of the Organisation
- We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
- Experience delivering customer services within a pressurised environment
- Empathetic with good listening skills
- Experience of working with computerised records and entering data on a computerised system
- Flexibility - Ability to work across shifts on a 24 hour service, 365 days a year
- Excellent communication skills and a friendly and courteous approach

**AGENCIES: We know where you are if we need your support so please do not contact us.

  • Service Coordinator

    2 weeks ago

    Leicester, United Kingdom 2Fawcett Recruitment Full time

    **Role**: Service Coordinator **Salary**: £24,000 to £26,000 (£30,000 OTE) **Location**: South Leicester **Type**: Permanent **Overview** 2fawcett are currently seeking a dedicated and experienced **Service Coordinator**. This role involves customer service, coordinating engineers and appointments, allocating technicians, organising materials, and...

  • Service Coordinator

    1 day ago

    Leicester, United Kingdom Adullam Homes Full time €23,985

    Service Coordinator Location : Leicester Salary : £23,985 per annum Job title: Service Coordinator We have an opportunity for a Service Coordinator to join our organisation. The Service Coordinator will be based at our offices in Leicester. Adullam offers the following benefits. Salary up to £23,985.00 for 37.5 hours per week, ...

  • Service Coordinator

    3 days ago

    Leicester, United Kingdom Adullam Homes Full time €23,985

    Service Coordinator Location : Leicester Salary : £23,985 per annum Job title: Service Coordinator We have an opportunity for a Service Coordinator to join our organisation. The Service Coordinator will be based at our offices in Leicester. Adullam offers the following benefits. Salary up to £23,985.00 for 37.5 hours per week, ...

  • Service Coordinator

    2 days ago

    Leicester, United Kingdom Adullam Homes Full time €23,985

    Service Coordinator Location : Oadby Salary : £23,985 per annum Job title: Service Coordinator We have an opportunity for a Service Coordinator to join our organisation. The Service Coordinator will be based at our offices in Oadby. Adullam offers the following benefits. Salary up to £23,985 for 37.5 hours per week, Competitive Annual...

  • Service Coordinator

    1 month ago

    Leicester, United Kingdom Concept Resourcing Full time

    Are you passionate about delivering exceptional customer service? Are you a master at coordinating and organising tasks with finesse? If so, we have an exciting opportunity for you to become our clients next Service Coordinator! As a Service Coordinator, you will be at the heart of our clients' operations, ensuring smooth communication, efficient planning,...

  • Service Coordinator

    11 hours ago

    Leicester, United Kingdom Adullam Homes Full time

    Service CoordinatorLocation: LeicesterSalary:£23,985per annumJob title: Service CoordinatorWe have an opportunity for a Service Coordinatorto join our organisation.The Service Coordinatorwill be based at our offices in Leicester.Adullam offers the following benefits. Salary up to £23,985.00for 37.5hours per week, Competitive Annual Leave (25 days annual...

  • Service Coordinator

    2 days ago

    Leicester, United Kingdom Adullam Homes Full time €23,985

    Service Coordinator Location : Leicester Salary : £23,985 per annum Job title: Service Coordinator We have an opportunity for a Service Coordinator to join our organisation. The Service Coordinator will be based at our offices in Leicester. Adullam offers the following benefits. Salary up to £23,985.00for 37.5 hours per week, ...

  • Service Coordinator

    3 days ago

    Leicester, United Kingdom Adullam Homes Full time

    **Service Coordinator** **Location**:Leicester **Salary**:£23,985 per annum** **Job title**:Service Coordinator We have an opportunity for **a **Service Coordinator** **to join our organisation. The **Service Coordinator** **will be based at our offices in **Leicester.** **Adullam offers the following benefits.** - **Salary up to £23,985.00** for...

  • Customer Service Coordinator

    1 week ago

    Leicester, United Kingdom Redline Group Ltd Full time

    Are you looking for a Customer Service Coordinator job based in Leicestershire? If so, I have a fast-paced and innovative technology company with in-house Software Development and Application Support Teams, who are looking for a Customer Service Coordinator for an office-based role in Leicestershire. The successful Customer Service Coordinator will support...

  • Customer Service Coordinator

    7 days ago

    Leicester, United Kingdom Redline Group Ltd Full time

    Are you looking for a Customer Service Coordinator job based in Leicestershire?If so, I have a fast-paced and innovative technology company with in-house Software Development and Application Support Teams, who are looking for a Customer Service Coordinator for an office-based role in Leicestershire.The successful Customer Service Coordinator will support all...

  • Customer Service Coordinator

    4 days ago

    Leicester, United Kingdom Redline Group Ltd Full time

    Are you looking for a Customer Service Coordinator job based in Leicestershire? If so, I have a fast-paced and innovative technology company with in-house Software Development and Application Support Teams, who are looking for a Customer Service Coordinator for an office-based role in Leicestershire. The successful Customer Service Coordinator will support...

  • Installation & Service Coordinator

    4 days ago

    Leicester, United Kingdom SC1 Recruitment Ltd Full time

    Join our client in the door industryin Leicester and be a pivotal part of their dedicated team! Are you a detail-oriented, organised individual with excellent communication skills? Do you have experience in a scheduling or coordinating role? We're seeking an Installation & Service Coordinator to manage the customer installation and service processes. ...

  • Installation & Service Coordinator

    1 month ago

    Leicester, United Kingdom SC1 Recruitment Ltd Full time

    Join our client in the door industryin Leicester and be a pivotal part of their dedicated team! Are you a detail-oriented, organised individual with excellent communication skills? Do you have experience in a scheduling or coordinating role? We're seeking an Installation & Service Coordinator to manage the customer installation and service processes....

  • Installation & Service Coordinator

    6 days ago

    Leicester, United Kingdom SC1 Recruitment Ltd Full time

    Join our client in the door industryin Leicester and be a pivotal part of their dedicated team! Are you a detail-oriented, organised individual with excellent communication skills? Do you have experience in a scheduling or coordinating role? We're seeking an Installation & Service Coordinator to manage the customer installation and service processes....

  • Installation & Service Coordinator

    4 weeks ago

    Leicester, United Kingdom SC1 Recruitment Ltd Full time

    Join our client in the door industryin Leicester and be a pivotal part of their dedicated team! Are you a detail-oriented, organised individual with excellent communication skills? Do you have experience in a scheduling or coordinating role? We're seeking an Installation & Service Coordinator to manage the customer installation and service processes....

  • Service Coordinator

    2 weeks ago

    Leicester, United Kingdom Mosaic 1898 Full time

    We're looking for a compassionate and caring person to join our Liberty, Advocacy and Voice (LAV) Team. You'll come on board to support, facilitate, and coordinate our representation service, and group advocacy work for disabled people. **About our charity** Here at Mosaic 1898, we support over 2,000 people every week in Leicestershire who live with...

  • Installation & Service Coordinator

    6 days ago

    Leicester, United Kingdom SC1 Recruitment Ltd Full time

    Join our client in the door industryin Leicester and be a pivotal part of their dedicated team! Are you a detail-oriented, organised individual with excellent communication skills? Do you have experience in a scheduling or coordinating role? We're seeking an Installation & Service Coordinator to manage the customer installation and service processes click...

  • Installation & Service Coordinator

    3 days ago

    Leicester, United Kingdom SC1 Recruitment Ltd Full time

    Join our client in the door industryin Leicester and be a pivotal part of their dedicated team! Are you a detail-oriented, organised individual with excellent communication skills? Do you have experience in a scheduling or coordinating role? We're seeking an Installation & Service Coordinator to manage the customer installation and service processes...

  • Utilities Coordinator

    2 days ago

    Leicester, United Kingdom Network Plus Full time

    **Utilities Coordinator** **Our Company** Since its formation in 2000, Network Plus Group has gone from strength to strength following successful contract awards and acquisitions. The Group comprises Network Plus Services, Go Traffic Management, Capital Traffic Management, EOS and Network Plus Multi Utility. Network Plus is now one of the UK’s leading...

  • Customer Service Coordinator

    4 days ago

    Leicester, United Kingdom Redline Group Ltd Full time

    Are you looking for a Customer Service Coordinator job based in Leicestershire? If so, I have a fast-paced and innovative technology company with in-house Software Development and Application Support Teams, who are looking for a Customer Service Coordinator for an office-based role in Leicestershire. The successful Customer Service Coordinator will...