Fundraising Operations Assistant

6 months ago

Edinburgh, United Kingdom Mercy Corps Full time

**Location**:
**Edinburgh, Scotland.**

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**Office presence: office presence required 2 days/week - flexibility to work from home beyond that**

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**Position Status: Full-time, permanent**

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**Salary: Salary range for this role is between GBP 27,280 to GBP 32,400 commensurate based on experience**

**About Mercy Corps**
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

**The Team**
The Fundraising Development team drives and supports Mercy Corps’ strategies for restricted funding, unrestricted funds and brand profile raising. Our Fundraising Operations (FundOps) team is the “Engine” of the Fundraising Development team, managing internal processes and procedures to ensure the smooth running of our fundraising activities. The FundOps team does not fundraise directly, rather we process income from donors and work with Finance and reconcile our voluntary income on a daily and monthly basis.

**The Position**
We are looking for an enthusiastic Fundraising Operations Assistant to support the Fundraising Operations team with efficient and effective processing of gifts and accurate recording and updating of supporters’ data and to provide excellent supporter care to those who contact Mercy Corps. The role supports the wider Fundraising Development team to enhance donor stewardship pieces.

**Essential Job Responsibilities**

**PROCESSING**
- Maintenance of appropriate records (eg batches, scans)
- Recording of all gifts on the database (Raiser’s Edge)
- Responsible for all daily gift processing (including the handling of cash)
- Ensure Gift Aid declarations are recorded on the database (Raiser’s Edge)
- Manage website donations and all third-party donation sites
- Maintain process notes for gift processing, acknowledgement and data imports

**STEWARDSHIP**
- Run and manage the thanking of all gifts, including personal and special thank you’s
- Support fundraising development team with communications to their donor groups, in particular stewardship and local engagement.
- Feed into and assist with the implementation of supporter journeys in conjunction with the wider Fundraising Development team.

**FINANCE AND REPORTING**
- Assist with processing of month end gifts
- Assist with the production of financial reports
- Assist the Fundraising Operations Officer and Manager with reporting as needed

**OTHER RESPONSIBILITIES**
- Remain vigilant with Data Protection Regulations, Fundraising Regulator Legislation and GDPR Legislation and ensure teams compliance

**Accountability**
**Reports Directly To**:Senior Manager, Fundraising Operations Europe
**Works Directly With**:Fundraising Operations Officers, wider fundraising team members**:
**Accountability to Participants and Stakeholders**
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

**Knowledge and Experience**
- Experience of working with a fundraising or similar CRM or relational database (with substantial volume of records and variety of interactions) for marketing, engagement and/or fundraising to input data, extract reports and conduct analysis.
- Experience of Raiser’s Edge would be an advantage but is not essential.
- Experience / exposure to donor care or a customer service role
- Experience in processing gifts
- Knowledge and experience of using MS Excel

**Success Factors**
- Strong administration and organisation skills, especially the ability to deal with changing priorities, often at short notice and able to work well under pressure
- Confident communicator to provide a positive experience for volunteers, donors and partners
- Highly focused team player
- Excellent attention to detail
- Skilled in anticipating and solving problems and communicating issues, involving others as needed
- An exposure to and interest in international development issues is important, along with empathy for MC's mission.

**Living Conditions**
The position is based in Edinburgh, with the post holder expected to be in the office at least one day a week, with more regular visits needed as and when supporter communications/appeals are posted out. There may be requirements for some very occasional travel.

MCE team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all Mercy Corps locations.

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