Current jobs related to Customer Support Advisor - Sheffield - UniHomes

  • Customer Support Representative

    4 months ago

    Sheffield, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Sheffield. We are customer-centric, creative and supportive. Our work environment includes: - Casual work attire - On-the-job training - Regular social events - Company perks Switch Advisor Ltd is looking for a Sales Support Representative who will be responsible for providing product and/or service...

  • Customer Service Advisor

    5 months ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    4 months ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    5 months ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact **is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Contact Centre Customer Support Advisor

    4 months ago

    Sheffield, United Kingdom CarShop Customer Contact Centre Full time

    **_Role: Contact Centre Customer Support Advisor_** **_ Location: Sheffield, S60 5BD_** **_ Hours: 40 hours per week. Working any 5 days out of 7 on a rota basis which will includes evenings (until 8pm) and weekends _** **_Example rotas, for a full time advisor, set out below: _** - Monday - 9am-6pm_ - Tuesday - 9am-6pm_ - Wednesday - 11am-8pm_ - Thursday...

  • Customer Service Assistant

    5 months ago

    Sheffield, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative based in Sheffield! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch...

  • HR Advisor

    5 months ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?**: First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and the newly launched Lumo). We operate all types of passenger railways - intercity, commuter, regional and...

  • Sales Advisor

    5 months ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are professional, customer-centric and social. Our work environment includes: - Growth opportunities - On-the-job training - Safe work environment - Regular social events Sales Advisor - Full-time - Entry Level - Delivering exceptions customer service over the phone and face to...

  • Customer Service Team Member

    5 months ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Team Member

    5 months ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Team Member

    5 months ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Support Advisor

    4 months ago

    Sheffield, United Kingdom Tes Global Full time

    Join our team as a Customer Support Advisor in the vibrant heart of Sheffield City Centre, and become a pivotal part of our mission to empower educators worldwide! At Tes Global, we're not just a company; we're a community-driven by a passion for education and a commitment to making a real difference. **Title**: Customer Support Advisor **Location**:...

  • Customer Support Advisor

    5 months ago

    Sheffield, United Kingdom Andy File Associates Ltd Full time

    Customer Support Advisor (Sheffield S6) £22,500 - £26,000 (depending on experience) + Westfield Health + benefits Office based, Monday to Friday 9:00 - 17:00 (some working from home possible) You will be a self-starter, able to work on your own initiative as well as part of a small team where everybody’s contribution is essential to our success....

  • Customer Support Advisor

    4 months ago

    Sheffield, United Kingdom Kitlocker.com Full time

    **About us** There is no better place to develop your skills and start your career. We offer a fun, friendly and dynamic working environment. No two days are the same, and there’s always something going on to get involved with, from 5-a-side football to the lunchtime run club. We supply customers big and small with embellished sportswear...

  • Customer Service Advisor

    5 months ago

    Sheffield, United Kingdom Sensa Waste Solutions Full time

    Sensa waste is a waste management company based in Sheffield and covering South/West Yorkshire and East Midlands. Due to continued growth we are now looking for a friendly and confident customer service advisor to join our dedicated team in Sheffield. As a Customer Service Advisor, your main duty will be the first point of contact for all customer...

  • Customer Support Advisor

    5 months ago

    Sheffield, United Kingdom Tes Global Full time

    **Title**: Customer Support Advisor **Location**: Sheffield - Hybrid working (3 days in the office, 2 days from home) **Hours**: 37.5 hours per week, covering Monday - Friday on rotating shifts between 8am - 6pm Role overview Key to this role is ensuring we meet agreed SLA’s (Service level agreements) and deadlines, the role will be varied and cover a...

  • Customer Advisor

    5 months ago

    Sheffield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 10 to 19 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **£11.31 per hour** **B&Q Sheffield** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence...

  • Customer Advisor

    5 months ago

    Sheffield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 16 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Sheffield 1224** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need...

  • Customer Service Advisor

    5 months ago

    Sheffield, United Kingdom Webhelp Full time

    **Advisor** **Location** - Sheffield, United Kingdom**Language** - English*** **Job Advert**: - Do you have a passion for Customer Service and Customer Retention? Join us as an Insurance Customer Service Advisor earning £21,757 per annum and enjoy the freedom and support you need to make an impact. As an Insurance Customer Service Advisor you will...

  • Customer Advisor

    4 weeks ago

    Sheffield, United Kingdom CV-Library Full time

    Customer Advisor * Full Time – Permanent Contract (37 Hours PW) * Full Time – 9 Month temporary contract South Yorkshire Housing Association We are looking for brilliant people with a passion for delivering great customer service. You may never have considered working for a Housing Association before, but if you enjoy building...

Customer Support Advisor

5 months ago

Sheffield, United Kingdom UniHomes Full time

**Who are UniHomes?**

UniHomes is a leading student property search and comparison portal and shared utilities provider. We offer a cutting-edge utility management service, taking the hassle out of shared bills for students. We currently operate in over 50 university locations nationwide helping thousands of students find their Ideal properties.

A progressive SME who is passionate about developing our technology and offerings to amplify the student rental market. Having doubled in size in the last 18 months and have a continued growth trajectory, we have huge ambitions for the future making this is a very exciting time to join our team.

**The role**

Due to significant growth of our business, we are expanding our Sheffield based customer support team with a number of additional Customer Support Advisors.

Our peak period is July - October when our tenants move into their new homes therefore a substantial increase in customer contact. When our customers need us most, you may work up to 6 hours extra per week (max 12 weeks per year) and bank this time which will be agreed for use in the quieter contact periods as agreed by your Line Manager.

You will report to the Customer Service Team Leader and support the wider Customer Support team to achieve set SLAs and KPIs.

We will be allocating some Advisors to our new Customer Support Quality Assurance team who will manage the wider CS team's KPIs and work with internal stakeholders to address KPI concerns.

**Key responsibilities**
- Take ownership of customer contact queries aiming for a first contact resolution
- Capturing accurate data from customers to better support internal stakeholder understanding and resolution
- Support all customers in a professional, polite and friendly manner
- Engage with internal and external stakeholders for successful customer resolutions.
- Provide excellent customer service at all times
- Working to personal and departmental KPIs for both quality of contact handling and volume
- Using various CRM systems to manage contact

**Skills and experience**
- ** At least 1 year's experience in a contact centre/call centre role is essential**:

- Excellent customer service skills
- Excellent verbal and written communication skills
- Patience, confidence, diplomacy and resilience. Plus, open-mindedness and empathy
- The ability to remain calm under pressure, to think quickly and independently
- The ability to follow predefined processes and structure questions
- A genuine motivation to want to problem solve to help other people
- Basic computer literacy (Microsoft Office) and confidence with technology
- Experience of phone systems and CRM systems would be an advantage
- You’re a team player who is happy to support others
- Ability to remain engaged whilst working remotely, self-motivated, dedicated and focussed.
- Full training will be provided

**What do you get when you work here**

With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture.

Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events.

**Salary**: £22,000 - £23,500 plus excellent benefits