Supervisor - Banking & Payments Oversight (Jersey)

3 weeks ago

Saint Helier, United Kingdom Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Supervisor - Banking & Payments Oversight (Jersey)

**What is the opportunity?**

The newly created Operations Department in Jersey is building out a team of professionals to perform operational activities to support the running of key functions across the organisation, whilst ensuring adherence to ongoing and upcoming regulatory requirements.

You will maintain Key Performance/Risk Indicator data (KPI & KRI) across all of Banking & Treasury Operations.

Also maintaining and developing test cases for Banking & Payment operations, working with the SMEs to expand User Acceptance Testing (UAT) test cases against system enhancements or change requests. You will also assist with the development of change requests or process changes to bring efficiencies across the operational teams.

**What will you do?**
- Provide Banking & Payment Operations technical expertise to the team, business lines and Malaysian Operations
- Undertake process sampling/quality assurance on both Banking & Payment processing
- Help develop KPI metrics and risk indicators, raising issues identified
- Assist key business partners to ensure effective controls and services are performed in line with SLAs
- Assist with the identification of processing efficiencies and work reduction practices by recommending suggestions for change
- Provide SME knowledge to assist in the development of SLA scoring metrics to monitor services delivered and received for service partners
- Maintain and continuously develop UAT test cases for internal and external systems
- Ensure operating processes and procedures relating to Banking & Payments are continually reviewed and are embedded in the working practices of the team
- Escalation of risks identified to management for review
- Maintain process maps covering all operational processes and operational organisation charts

**What do you need to succeed?**

**Must-have**
- Demonstrate a calm, logical approach to problem solving and exception management
- Be able to work well under pressure
- A positive and proactive attitude towards change
- A collaborative nature and willingness to work towards common goals as a team

**Nice-to-have**
- A practical understanding of Banking and Custody Products

**What is in it for you?**

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Opportunities to work with the best in the field
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible working options fully supported
- Hybrid Working

**Job Summary**

**Address**:
Saint Helier, Jersey

**City**:
JEY-ST_HELIER-SAINT HELIER

**Country**:
Jersey

**Work hours/week**:
36.25

**Employment Type**:
Full time

**Platform**:
Wealth Management

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-03-03-08:00

**Application Deadline**:
2023-03-20-07:00

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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