Medical Assistance Coordinator

2 months ago

Bournemouth, United Kingdom Crisis24 Full time

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

Who We Are Looking For

What You Will Work On
- Managing all elements of Medical and Security Assistance/Emergency Response service delivery professionally and in line with company procedures.
- Acting as an ambassador for excellent customer service delivery.
- Adhering to telephony and case handling Service Level Agreements.
- Logging relevant details on the case management system ensuring calls are handled appropriately, within policy and process.
- Referring cases outside own level of authority through the correct escalation process.
- Adhere to set policies and procedures.
- Informing and updating the relevant clients in line with policy.
- Providing regular updates in a timely manner to operational management on high profile and cost cases, highlighting high risk (medical, security or reputational) cases to your line manager.
- Providing suitable alternatives and directions to clients to help resolve their problem.
- Accurately maintaining the information recorded on the case management system.
- Setting clear customer expectations: Clear timelines for next steps, meeting agreed customer update timings, and handholding the customer through their journey with us.
- Provide a high level of quality through your service delivery.
- Be responsive and empathetic to the needs of colleagues and clients.
- Communicate professionally, employing excellent listening skills.
- Build relationships with clients quickly over the telephone and respond respectfully and positively to the client’s needs.

Who You Will Work With

In this role, you will interact with your peers within our global team of medical and security assistance coordinators and coordinate cases with our global medical and security teams. You will also interact with our network team to assist clients in delivering services. You will report to the Operations Manager.

What You Will Bring
- Theability to stay calm and work well under pressure in a busy and fast paced environment.
- The ability to multitask and manage various activities.
- Effective time management and the ability to prioritize workload.
- Excellent English communication skills - both verbal and written.
- Fluency in French will be a key advantage.
- Fluency in German will be a significant advantage in supporting European client base.
- Empathy towards customers facing health/security situations overseas, clients and colleagues.
- The ability to take ownership of problems and resolve them.

**Benefits**:

- The annual leave year runs from 1 January to 31 December. Your paid annual leave entitlement will be 25 days per annum (pro rata for part time hours).
- Group Life Assurance effective upon commencement of employment. Death in Service pays out at 4x base salary.
- Employee Assistance Program effective upon commencement of employment. Full details will be provided after joining the company.
- A Discretionary Bonus Scheme, effective in the year following your employment, and based on company performance in the previous fiscal year.
- Group Pension Scheme, to which you will be automatically enrolled from the beginning of the third month following start date:

- We will match your contributions up to 5%. The minimum contribution you can make to the scheme is 4%.
- You will be entitled to opt out should you wish.

Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, mi

  • Medical & Security Assistance Coordinator

    6 months ago

    Bournemouth, United Kingdom Crisis24 Full time

    About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence...

  • Medical Assistance Coordinator

    6 months ago

    Bournemouth, United Kingdom Crisis24 Full time

    About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence...

  • Reception Supervisor

    6 months ago

    Bournemouth, United Kingdom Talbot Medical Centre Full time

    **The Role**: **About us**: Talbot Medical Centre are proud to look after around 26,000 patients over 3 local sites. We employ circa 65 highly valued, hard working colleagues who strive to provide an exceptional standard of service whilst enjoying a supportive and friendly working environment and an attractive NHS pension. **Role Objective**: To effectively...

  • Medical Administrator

    6 months ago

    Bournemouth, United Kingdom Talbot Medical Centre Full time

    **FIXED TERM (9 MONTH) MEDICAL ADMINISTRATOR** **HOURS: 16 hrs (Mon & Tue 9-2.30, Fri 9-2)** Talbot Medical Centre are proud to look after around 26,000 patients. We employ circa 65 staff locally and offer a friendly working environment. We now seek a temporary Medical Administrator to work collaboratively with the admin and secretarial teams. If you...

  • Patient Services Coordinator

    6 months ago

    Bournemouth, United Kingdom Kinson Road Medical Centre Full time

    KINSON ROAD MEDICAL CENTRE JOB DESCRIPTION PATIENT SERVICES COORDINATOR RESPONSIBLE TO: PATIENT SERVICES LEAD SPECIAL REQUIREMENTS OF THE POST To contribute to the provision of a high level of patient care and service and the smooth running of the surgery and the practice as a whole. To ensure that total confidentiality is maintained in that no information...

  • Experienced Medical Reception Supervisor

    6 months ago

    Bournemouth, United Kingdom Talbot Medical Centre Full time

    **JOB DESCRIPTION JOB TITLE**: MedicalReception Supervisor REPORTS TO: Operations Manager/Deputy Practice Manager HOURS: 30 hours per week Monday 1.30pm 6.30pm Tuesday 1.30pm 6.30pm Wednesday 8am 6.30pm Friday 8am 6.30pm This person must be capable of performing accurately any function requested of them within the scope of this post, to assist the practice...

  • Healthcare Assistant

    2 months ago

    Bournemouth, United Kingdom Greenstaff Medical Part time £24

    We are seeking compassionate and dedicated Healthcare Assistants. As a Healthcare Assistant, you will play a vital role in providing high-quality patient care and ensuring the well-being of our patients. Your expertise in medication administration and patient care will be essential in delivering exceptional healthcare services to those in need and will be...

  • Medical Office Coordinator

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Nuffield Health Full time

    Nuffield Health is a leading provider of private healthcare in the UK, with a strong presence in Bournemouth. We are seeking an experienced Medical Secretary to join our team at Bournemouth Hospital.As a Medical Secretary, you will play a vital role in supporting our medical staff and ensuring the smooth operation of our administrative functions. Your...

  • Medical Laboratory Assistant

    3 weeks ago

    Bournemouth, United Kingdom Nuffield Health Full time

    Job summary Medical Laboratory AssistantBournemouth Hospital | Pathology | Bank | Part timeUp to £13 per hour, depending on experience Main duties of the job As a Medical Laboratory Assistant, you will: Provide high-quality support to our talented Pathology team Be responsible for specimen administration Manage enquiry handling Prioritise a...

  • Medical Laboratory Assistant

    3 weeks ago

    Bournemouth, United Kingdom Nuffield Health Full time

    Medical Laboratory AssistantBournemouth Hospital | Pathology | Bank | Part timeUp to £13 per hour, depending on experience Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability. At Nuffield Health, we're looking for someone with a keen...

  • Medical Laboratory Assistant

    3 weeks ago

    Bournemouth, United Kingdom Nuffield Health Full time

    Medical Laboratory AssistantBournemouth Hospital | Pathology | Bank | Part timeUp to £13 per hour, depending on experience Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability. At Nuffield Health, we're looking for someone with a keen...

  • Compassionate Care Specialist

    2 days ago

    Bournemouth, Bournemouth, United Kingdom Greenstaff Medical Full time

    About the Role:">We are seeking a highly skilled and compassionate Healthcare Assistant to join our team. As a Healthcare Assistant, you will play a vital role in providing high-quality patient care and ensuring the well-being of our patients.">Your expertise in medication administration and patient care will be essential in delivering exceptional healthcare...

  • Medical Secretary

    6 months ago

    Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    We have an exciting opportunity for a Medical Secretary to join our team on a 22.5 hours part time, permanent basis. You will act as Medical Secretary to one of our Consultant Psychiatrists and others who become part of our medical team, i.e., trainees and our non-medical prescribers. Communicating with parents, staff and other professionals is an important...

  • Recalls and Qof Administrator

    6 months ago

    Bournemouth, United Kingdom South Coast Medical Group Full time

    South Coast Medical Group is an award-winning NHS Primary Care Home, comprising five GP surgery locations in the Bournemouth general area and serving over 55,000 patients in total. **Job Details** - **Pay Rate of £12 per Hour**: - **30-32 hrs per week**: - **Based at Woodlea Surgery but role is working across the Network**: - **Working Pattern to be...

  • Medical Rostering Project Support Officer

    6 months ago

    Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

    As a Project Support Officer, the post holder will support the Head of Workforce Systems and leads across the ICS to achieve the objectives for the Medical Staffing Systems Project. The work of the Project Support Officer will support the Medical Staffing Systems Project and associated projects across the Our Dorset ICS of which University Hospitals Dorset...

  • Medical Laboratory Professional

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

    Company Overview\University Hospitals Dorset NHS Foundation Trust is a leading healthcare provider in the region, committed to delivering high-quality patient care and services.\\Job Summary\We are seeking an experienced Senior Medical Laboratory Assistant to join our Cellular Pathology team at Royal Bournemouth Hospital. This is a full-time role that...

  • Therapeutic Care Coordinator

    3 days ago

    Bournemouth, Bournemouth, United Kingdom Whitetrees Group Full time

    About Whitetrees GroupWe are a residential care provider dedicated to supporting vulnerable and complex young people. Our team works tirelessly to create a safe and nurturing environment.Job DescriptionThis role involves providing primary basic care, completing debriefs, and working with firm boundaries. You will also review Care Plan updates, Risk...

  • Business Development Project Coordinator

    1 week ago

    Bournemouth, Bournemouth, United Kingdom Chadwick Nott Full time

    Job Title: Business Development Project CoordinatorOverview: Chadwick Nott is seeking a talented Business Development Project Coordinator to join our team. As a key member of our organization, you will play a vital role in coordinating projects and collaborating with cross-functional teams to drive business growth.About the Role:Collaborate with internal...

  • Medical Professional for Preventive Care

    3 weeks ago

    Bournemouth, Bournemouth, United Kingdom HCA - Healthcare Full time

    Job OverviewWe are seeking an experienced Medical Doctor to provide high-quality adult health screening assessments to corporate patients at our Bournemouth clinic and on-site.About the RoleThis is a structured position offering excellent work-life balance. The successful candidate will join a friendly and supportive team, working with patients who are...

  • X-Ray Specialist Roles

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Pertemps Medical Professionals Full time

    Pertemps Medical Professionals is a premier supplier to major Hospital Groups, offering an unparalleled selection of Radiography roles available for immediate start. We are currently sourcing HCPC Registered Radiographers for our clients based in and around the UK with new roles covering weekdays and weekends.Role Requirements:To be successful in this role,...