Medical & Security Assistance Coordinator
5 months ago
About Crisis24
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.
Who We Are Looking For
Medical & Security Assistance Coordinators with strong customer service skills. Previous experience working in Medical and or Security Assistance, Insurance, contact centre or customer service is essential.
Fluency in a second European language will be an asset. You will display flexibility and be able to adapt well to an everchanging environment. You be required to work 37.5 hours per week, operational requirements may require flexibility in working hours and shift length. Working hours will be rostered across 7 days a week between the hours of 6am and 6pm and will include some weekends and Bank Holidays.
What You Will Work On
- Managing all customer cases from start to finish professionally and in line with the correct procedures.
- Deploy effective questioning and listening to capture relevant case information
- Log all relevant information is captured correctly
- Ensuring the calls are handled appropriately, with sensitive and empathy, within policy and process.
Who You Will Work With
In this role, you will interact with your peers within our global team of medical & security assistance coordinators and coordinate medical cases with our global medical team. You will also interact with our network team to assist our clients in delivering medical assistance. You will report to the Operations Manager.
What You Will Bring
- The ability to stay calm and work well under pressure in a busy and fast paced environment
- The ability to multitask and manage various activities
- Effective time management and the ability to prioritize workload
- Excellent English communication skills - both verbal and written
- Empathy towards our customers facing health situations overseas, clients and colleagues
- The ability to take ownership of problems and resolve them
**Benefits**:
- 25 days annual leave per annum.
- Group Life Insurance effective upon commencement of employment. Death in Service pays out at 4x base salary.
- Employee Assistance Program effective upon commencement of employment.
- A Discretionary Bonus Scheme
- Group Pension Scheme
Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
-
Medical Assistance Coordinator
6 months ago
Bournemouth, United Kingdom Crisis24 Full timeAbout Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence...
-
Medical Assistance Coordinator
2 months ago
Bournemouth, United Kingdom Crisis24 Full timeAbout Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence...
-
Reception Supervisor
6 months ago
Bournemouth, United Kingdom Talbot Medical Centre Full time**The Role**: **About us**: Talbot Medical Centre are proud to look after around 26,000 patients over 3 local sites. We employ circa 65 highly valued, hard working colleagues who strive to provide an exceptional standard of service whilst enjoying a supportive and friendly working environment and an attractive NHS pension. **Role Objective**: To effectively...
-
Security Officer
5 months ago
Bournemouth, United Kingdom Consortio Security Full time**SITE SPECIFIC INFORMATION**: - **Industry: Purpose-Built Student Accommodation (PBSA)**: - **Title: Relief Security Officer**: - **Pay Rate: 11.85 Per Hour**: - **Rotations: Guaranteed all holidays, sickness, compassionate and extra shifts for a team of 3 Officers**: - **Location: IQ Dorchester House, 138 Holdenhurst Road, Bournemouth, BH8 8AS**: -...
-
Security Officer
5 months ago
Bournemouth, United Kingdom Consortio Security Full time**SITE SPECIFIC INFORMATION**: - **Industry: Purpose-Built Student Accommodation (PBSA)**: - **Title: Relief Security Officer**: - **Pay Rate: 10.80 Per Hour**: - **Rotations: Guaranteed 24 hours per week and then Relief Support to cover Days, Nights, and Weekends,**: - **Location: IQ Dorchester House, 138 Holdenhurst Road, Bournemouth, BH8 8AS**: -...
-
Security Inspector
6 months ago
Bournemouth, United Kingdom Momentum Security Recruitment Full time**Security Inspector** **Salary: £27k (£13 per hour)** **Hours: Monday to Friday 8am - 4:30pm** **Location: Bournemouth** This is a unique role undertaking site visits at sites across the region. You will carry out security checks and promote a robust security culture by offering advice and guidance. **Applicants should meet the following criteria**: -...
-
Patient Services Coordinator
6 months ago
Bournemouth, United Kingdom Kinson Road Medical Centre Full timeKINSON ROAD MEDICAL CENTRE JOB DESCRIPTION PATIENT SERVICES COORDINATOR RESPONSIBLE TO: PATIENT SERVICES LEAD SPECIAL REQUIREMENTS OF THE POST To contribute to the provision of a high level of patient care and service and the smooth running of the surgery and the practice as a whole. To ensure that total confidentiality is maintained in that no information...
-
Experienced Medical Reception Supervisor
6 months ago
Bournemouth, United Kingdom Talbot Medical Centre Full time**JOB DESCRIPTION JOB TITLE**: MedicalReception Supervisor REPORTS TO: Operations Manager/Deputy Practice Manager HOURS: 30 hours per week Monday 1.30pm 6.30pm Tuesday 1.30pm 6.30pm Wednesday 8am 6.30pm Friday 8am 6.30pm This person must be capable of performing accurately any function requested of them within the scope of this post, to assist the practice...
-
Assistant Medical Secretary
6 months ago
Bournemouth, United Kingdom Nuffield Health Full timeHEAD OFFICE Assistant Medical Secretary Assistant Medical Secretary Bournemouth Hospital | Administration | Permanent contract | Full time Up to £21,333.00 dependent on experience 37.5 hours The Role To provide administrative support to the Medical Secretary team assisting in providing secretarial support to Consultants & Clinician teams within the...
-
Relief Security Officer
6 months ago
Bournemouth, United Kingdom Consortio Security Full time**SITE SPECIFIC INFORMATION**: - **Industry -** Purpose Built Student Accommodation (PBSA) - **Site Address - **Dorchester House, 138 Holdenhurst Rd, Bournemouth BH8 8AS - **Pay Rate -** £10.90 Per Hour - **Average weekly hours** - less than 24 - **Rotation -**various - **Numbers Required -** 1 **SCOPE**: Consortio Security is looking to recruit an...
-
Medical Administrator
6 months ago
Bournemouth, United Kingdom Talbot Medical Centre Full time**FIXED TERM (9 MONTH) MEDICAL ADMINISTRATOR** **HOURS: 16 hrs (Mon & Tue 9-2.30, Fri 9-2)** Talbot Medical Centre are proud to look after around 26,000 patients. We employ circa 65 staff locally and offer a friendly working environment. We now seek a temporary Medical Administrator to work collaboratively with the admin and secretarial teams. If you...
-
Medical Receptionist
5 months ago
Bournemouth, United Kingdom Talbot Medical Centre Full time**The Role**: We currently seek a Receptionist (part time 25-30 hours per week). **About us**: Talbot Medical Centre are proud to look after around 26,000 patients over 3 local sites. We employ circa 65 highly valued, hard working colleagues who strive to provide an exceptional standard of service whilst enjoying a supportive and friendly working...
-
Security Officer
6 months ago
Bournemouth, United Kingdom Universal Support Services Group Ltd Full timeResponsibilities: - Patrol and monitor premises regularly to maintain a safe and secure environment - Monitor CCTV cameras and alarm systems to detect any suspicious activity - Respond to alarms and investigate disturbances - Provide assistance to customers, employees, and visitors in a professional and courteous manner - Conduct regular inspections of the...
-
Healthcare Assistant
1 month ago
Bournemouth, United Kingdom Greenstaff Medical Part time £24We are seeking compassionate and dedicated Healthcare Assistants. As a Healthcare Assistant, you will play a vital role in providing high-quality patient care and ensuring the well-being of our patients. Your expertise in medication administration and patient care will be essential in delivering exceptional healthcare services to those in need and will be...
-
Medical Office Coordinator
2 days ago
Bournemouth, Bournemouth, United Kingdom Nuffield Health Full timeNuffield Health is a leading provider of private healthcare in the UK, with a strong presence in Bournemouth. We are seeking an experienced Medical Secretary to join our team at Bournemouth Hospital.As a Medical Secretary, you will play a vital role in supporting our medical staff and ensuring the smooth operation of our administrative functions. Your...
-
Medical Laboratory Assistant
1 week ago
Bournemouth, United Kingdom Nuffield Health Full timeJob summary Medical Laboratory AssistantBournemouth Hospital | Pathology | Bank | Part timeUp to £13 per hour, depending on experience Main duties of the job As a Medical Laboratory Assistant, you will: Provide high-quality support to our talented Pathology team Be responsible for specimen administration Manage enquiry handling Prioritise a...
-
Medical Laboratory Assistant
2 weeks ago
Bournemouth, United Kingdom Nuffield Health Full timeMedical Laboratory AssistantBournemouth Hospital | Pathology | Bank | Part timeUp to £13 per hour, depending on experience Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability. At Nuffield Health, we're looking for someone with a keen...
-
Medical Laboratory Assistant
2 weeks ago
Bournemouth, United Kingdom Nuffield Health Full timeMedical Laboratory AssistantBournemouth Hospital | Pathology | Bank | Part timeUp to £13 per hour, depending on experience Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability. At Nuffield Health, we're looking for someone with a keen...
-
Porter & Security Officer
6 months ago
Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full timeUniversity Hospitals Dorset are looking to recruit a Porter & Security Officer to provide an efficient & effective service to all wards and departments within the hospitals, 24-hours, 7-days a week. **You will**: - Transport patients to and from various locations within the hospital in a prompt, efficient and courteous manner, ensuring the safety,...
-
Global Operations Coordinator
5 months ago
Bournemouth, United Kingdom Crisis24 Full time**Title**: Global Operations Coordinator **Department**: Global Assistance & Response **Supervisor**: Director, Response Operations Role Summary Crisis24 seeks a Global Operations Coordinator to work in support of live operations, proactive threat monitoring, and emergency response tasks carried out within the UK Global Operations Centre. This includes...