Customer Experience Consultant

4 weeks ago


Colchester, United Kingdom Inntel Ltd Full time

**What will the apprentice be doing?**
- Manage complaints on behalf of clients and Inntel Client Relationship Managers regarding all supplier/Inntel complaints and feedback issues.
- Investigating and documenting to ISO standard to ensure all complaints resolved in a timely and customer satisfactory standard.
- Administration of Inntel booking errors that have resulted in charges by way of producing a summary sheet for sign off and creating a booking on Ezi to settle the charges.
- Produce and collate monthly client reports e.g. complaints / phone stats / SLA.
- Assist in the preparation of client presentations, proposals and other business development documents.
- Assist with client and internal queries, client reports and managing Customer Service Questionnaires.
- Carry out an annual review the Customer Service process and identify potential improvements to enhance the service offering.

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- The apprentice will be working towards the Customer Service Specialist Level 3 apprenticeship standard.
- All training is delivered within the work place via online training and occasional on campus sessions

**What is the expected career progression after this apprenticeship?**
- Previous Customer Service Executives have moved into roles such as Business/Data Analysists, Online Support, Client Relationship Executives, or the role could lead onto areas of product development or project management.

**Desired skills and personal qualities**

Communication skills, IT skills, Organisation skills, Analytical skills, Team working, Interpersonal skills, Desire to learn negotiation, Understands confidentiality

**Qualifications**

GCSE or equivalent maths and English (Grade 9-4/A*-C) Essential

**Job Type**: Apprenticeship

**Salary**: £10,004.80 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Colchester CO5 9SE: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Right to work in the UK (preferred)

Work Location: One location



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