Travel Consultant

4 weeks ago

Colchester, United Kingdom Hays Travel Full time

Job description

Competitive salary with unlimited bonus potential.   

Part Time & Full Time Positions Avalaible 

We are looking for experienced Travel Consultants to join our successful teams in our branches. 

You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays. 

Working as part of a team you will drive business through social media, events and maintaining relationships with existing customers. 

Our customers are at the forefront of everything we do so exceptional customer service experience is required. 

What will be your key responsibilities?  

Build and maintain relationships with customers  Identifying and meeting customers’ needs  Use social media to promote offers, generating customer engagement and sales leads  Participating in promotional events and activities to increase exposure of the branch  Achieving individual and team sales targets  Assisting with the day-to-day operation of the branch  Willingness to participate and deliver training appropriate to own development  Effectively performing administrative duties and follow processes accurately 

What competencies we are looking for?  

Ability to work towards individual Travel Consultant targets and team sales targets  Excellent communication skills and customer service experience  Good accuracy and numerical skills  Enthusiasm and positive attitude with a commitment to contribute to the growth of the business  Competent IT Skills 

What experience we are looking for?  

At least 1 year experience as a Travel Consultant  A proven sales record  Passionate about travel and tourism  Excellent travel product knowledge with a good working knowledge of tour operator systems  Good sales and presentation skills  Customer focused  Problem solving  Team player  Good organisational and time-management skills  Excellent communication skills  A recognised travel qualification (desirable) 

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