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Clinic Reception/administrator

4 months ago

Hitchin, United Kingdom Aventus Clinic Full time

Medical Aesthetic Clinic in Hertfordshire

We are a specialist, doctor led Hair and Skin Clinic located in the beautiful town of Hitchin. As an award winning clinic we have a 5* reputation for care and treatment. We pride ourselves on helping others look and feel better.

We are growing rapidly and looking to expand our team. This is an excellent opportunity for an enthusiastic and ambitious person to work in a high-end private practice. You will be responsible for the smooth and efficient management of the client journey. At all times making sure that our clients receive the best care and customer service.

**What We Offer**:

- Fantastic professional work environment
- Friendly team
- Complimentary/ Discounted treatments
- Ongoing training and support for further development

**Requirements**:

- Proven work experience in an administration, sales, retail or customer service role
- Professional attitude and appearance
- Solid written and verbal communication skills
- Excellent organisational skills
- Proficiency in Microsoft Office Suite
- Be prepared to work individually, as well as part of a team
- A positive, energetic, cheerful, can-do attitude

**Desirable**:

- Experience in the Aesthetic & Beauty industry

**Working Hours**:
35-40hrs hours including weekday, evenings and 2 Saturdays a month.

**Salary**

£20,880.00 - £26,100.00 per year/ Whole time equivalent

**Duties**:

- Manage the client journey, ensuring that each step, from the moment of their first contact with the clinic (a treatment or booking enquiry) through to arrival, check-out and follow-up generates a positive feeling. A great client experience is of utmost importance at our clinic.
- Delivering 5-star customer service to our clients at all times.
- Working closely with our Operations Manager & Director to ensure that all systems and processes are working optimally, so that the day-to-day flow of the clinic is as smooth and efficient as possible.
- Assisting in the preparation of reports for meetings.
- Assisting the Operations Manager to manage practitioner diaries and staff rotas.
- Carry out relevant Audits and checks as required to meet compliance goals

**Job Types**: Full-time, Permanent

**Salary**: £20,880.00-£26,100.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Hitchin: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location