Switchboard Operator

2 weeks ago

Harrogate, United Kingdom Harrogate and District NHS Foundation Trust Full time

Are you looking for a change of role or department?

If you have experience of providing great customer services then this is the role for you.

This is a busy and varied role and in addition to answering calls, part of the role involves retrieving patient case notes, predominantly from the in-house Library but also from other departments or offices within the hospital.

We are looking for individuals who have fantastic communication skills to work in this busy, challenging and rewarding environment. They must have a clear telephone voice, be computer literate, used to working under pressure and able to switch between tasks quickly and efficiently.

Unsociable hours including evenings, overnight and weekends will be paid at an enhanced rate.

At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

During the training period the post holder will be supervised at all times, they will be signed off tasks as and when they reach the required level of skill / knowledge. Once fully trained the post holder will be competent to carry out all tasks without supervision.

As a member of the Switchboard team the post holder will acts as a first point of contact to the Trust for the general public and staff. Ensures that Bank Staff/Trainees maintain excellent standards of customer care.
Assists in receiving all enquiries, learning to action emergency calls e.g. cardiac arrest, major incident, fire and intruder alarms as appropriate. Calling for more senior managerial support as outlined in procedures.
Test crash team bleeps daily ensuring all members of the team respond and implement follow up procedures. Is capable of all day-to-day tasks involving the i-Message communications system.

For more information please see the job description attached.

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