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Activities Team Member

4 months ago

Penrith, United Kingdom Leisure Resorts Ltd Full time

Our team display passion and drive on a daily basis, thriving to exceed expectations and deliver outstanding service consistently.

You will mirror these qualities and work well alongside our current team, helping to create an unrivalled experience for our clients. With excellent communication skills, you will be able to work well independently and as part of a team and perform to a high standard.

Your friendly approachable manner will be clear for all to see. You will strive to meet, and ideally surpass service levels and you will genuinely wish to succeed in your role with Leisure Resorts.
- To create additional revenue streams for the company, at the same time enhancing the guests holiday experience
- Creating and promoting a weekly activity programme on the park to include all age groups. i.e. archery, boules, crafting, bushcraft, competitions, guided walks, biodiversity tours, etc.
- To provide and deliver a range of adventure activities, for families and park guests, both on and off park
- Providing appropriate interaction with the customers, of all ages, presenting our activities centre to a high standard
- Keeping the activity area and equipment maintained to a high standard and fit for purpose
- Ensuring stock levels of equipment for the activity area is maintained and ordered when needed, following our Purchasing Policy
- Co-ordinating and delivering with external providers to enable additional activities are offered, i.e. guided hill walks, canoeing etc.
- Developing and delivering regular themed events throughout the year in conjunction with the park managers
- Communicating activities to all guests in an appropriate timely manner, maintaining excellent knowledge of what is available on the park and the surrounding area, with a proactive attitude in promoting the park and its offerings
- Attend regular training to continue performance development
- Ensuring all administration relating to the activity area is managed and organised well
- Ensuring company policies and procedures are followed
- To comply and work within the Company’s Health & Safety Policies
- To complete any other duties requested of you by the management team **Essential Requirements**:

- Excellent communication, customer service and organisational skills
- Self-motivated and commitment to delivering excellent service
- A friendly and approachable personality
- The ability to multi-task and prioritise work load
- Works well as part of a team, but also able to work independently
- Excellent observation skills and attention to detail
- 5-star personal presentation
- A full UK driving licence is essential due to the location of the park
- Contract Type: This is a full time, permanent role, on the receipt of successful references, completion of a 6 month probationary period and a satisfactory DBS Check
- Hours: 40 per week. The role will involve working weekends and bank holidays, depending uponrotas
- Holidays: 31 Days per year, including Bank Holidays, pro rata for part year working
- Pension: This is an Auto Enrolment Work Place Pension
- Meal Breaks: are unpaid
- Uniform: A uniform and PPE is provided and should be worn at all times when on duty or whereappropriate

**Job Types**: Full-time, Permanent

**Salary**: £10.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Work Location: One location