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Hospitality Team Member

2 months ago

Penrith, United Kingdom YHA Full time

Job Summary:

We are seeking a highly motivated and enthusiastic Hospitality Team Member to join our team at YHA Helvellyn. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming environment for our guests, and contributing to the overall success of our hostel.

Key Responsibilities:

  • Provide warm hospitality and great customer service to all our customers, members, and guests.
  • Work on reception and offer insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
  • Utilize our systems for efficient guest check-ins and check-outs and food & beverage sales and service.
  • Carry out cleaning and housekeeping duties, ensuring a comfortable and clean environment for all guests.
  • Assist in the preparation of food in the kitchen and serve food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

What We Value:

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Benefits:

  • Competitive hourly rate: We offer a pay of £11.44 per hour (this role is flexible, hours per week, on a temporary contract).
  • Accommodation options: If needed, live-in accommodation is available at a reasonable rate of £63.70 per week.
  • Exclusive benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
  • Free YHA Membership: Receive a complimentary YHA Membership each year.
  • Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.

About YHA:

YHA is a charity that provides affordable accommodation and activities for people of all ages and backgrounds. We believe in the power of diverse perspectives and unique experiences, and we strive to create an environment where every individual is celebrated for who they are and what they bring to our team.