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Part-time Office Administrator, Barnes

7 months ago

London, United Kingdom Marsh & Parsons Full time

**Part-Time Office Administrator (Tuesday and Thursday)**:
Our offices are the heartbeat of Marsh & Parsons and we are currently looking for an organised and proactive Office Administrator to join the team on a part-time basis. Driven by exemplary customer service and over 160 years of success, our multi-award-winning operation spans a network of 27 prime London offices and is supported by a high-end brand and an exceptional marketing campaign.

With ongoing training, you will you learn how to coordinate your own office and meet the needs of the people around you. From chipping in with Marketing projects, collating and updating sales pipelines and reports, to meeting and greeting everyone who visits your branch; you will understand the business, and our customers, inside out. **This is a part-time position: we are looking for someone who can commit to working on Tuesday and Thursday from 8:45am to 6pm.**

You will work with your office to help achieve its targets and KPI’s by providing an efficient, responsive and customer focused administration support service to the front-line Sales and Lettings business. As a representative of the brand, you will ensure every costumer’s experience is exemplary and your office presentation is always at the highest standard. You will ensure all office administration is completed accurately, in a timely manner and to a consistently high standard in line with company policy and procedures and all relevant regulatory and legal requirements.

**Key Responsibilities**:

- Greet every applicant/walk-in with enthusiasm
- Where required, prepare Viewing Packs so your colleagues have the information they need to attend their appointments fully prepared
- Answer the telephone in accordance with company service standards and forward calls to the relevant colleagues
- Ensure all post delivered to the office is sorted and distributed to the relevant colleague and all outgoing mail is prepared, franked and taken to the Post Office in time for the last collection
- Maintain and replenish, as necessary company stationery and office supplies and act as a point of contact for all issues relating to office equipment in the branch.
- Produce letters and other relevant documentation in follow up to valuation and instruction appointments ensure that these are sent out within 24 hours of the appointments taking place
- Assist with diary management ensuring all absences are recorded accurately in the HR Hub
- Creating Sales Memorandum of Sales to accepted offers
- Load new properties onto the database promptly and accurately. Ensure photos and floorplans are uploaded.

**Skills and experience**:

- Knowledge of the Sales & Lettings process desirable
- Working knowledge of RPS or similar desirable
- Precise attention to detail, processing high volumes of work accurately yet to deadline
- Excellent customer service skills
- The ability to prioritise and manage pressure
- **Benefits of working for M&P include**:_
- _Great company culture and regular social events_
- _Day of on your Birthday_
- _Cycle to work scheme_
- _Gym & retail discounts_
- _The chance to grow within a growing company_

**Job Type**: Part-time
Part-time hours: 16 per week

**Benefits**:

- Paid volunteer time
- Referral programme

Schedule:

- Day shift

Ability to commute/relocate:

- London, SW13 9HH: reliably commute or plan to relocate before starting work (required)

Work Location: In person