Internal Sales
6 months ago
**Key Responsibilities**
- Successful conclusion of all sales related activity arising from sales enquiry pick-up.
- Updating product training and skills to maximise the customer options.
- Meeting performance targets when applied.
- Carry out all functions relevant to the customer sales relationship.
- Receive, and progress to conclusion, customer sales enquiries and orders received by telephone and _e_-mail.
- Advising customers of Company products and services.
- Assist, as directed, external sales staff in customer order process and progress.
- Price customer orders and advise the customer of goods availability. Allocate those ordered goods which are stocked, and, when necessary, order goods direct from relevant suppliers.
- Regularly review and update overdue customer orders.
- Review outstanding orders weekly.
- Expedite supplier order delivery.
- Communicate as necessary with customers and suppliers and resolve any issues they may have.
- Document, progress and advise those necessary, of customer returns.
- Provide support to other team members as and when required.
**Skills and Experience**
- Experience of Hygiene and Catering would be preferred but is not essential as full training will be given.
- Previous sales experience is beneficial.
- Excellent numeracy and literacy skills.
- Good keyboard skills.
- Basic knowledge of relevant systems, equipment and processes.
- The ability to negotiate with suppliers and customers.
- Ability to respond positively to new challenges and change.
- The ability to work on their own and make decisions relevant to the successful outcome and conclusion of all the sales processes.
**Benefits**
- Accredited Living Wage Employer
- Pension Scheme
- Death in Service Benefit
- Employee discount
- Cycle to Work Scheme
- Discretionary annual bonus, based on company performance
- Extra holiday after one year
Work Location: In person
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