Internal Sales Person
5 months ago
**Job Title **Internal Sales Person - Hydraulics
**Hours **40 hours plus 1 in 3 Saturdays 0800 to 12 noon
**Location **Based at Henderson Road, Inverness.
**Salary** £24,000 - £26,000 per annum
**JOB** **OVERVIEW**
**KEY** **RESPONSIBILITIES**
- Successful conclusion of all sales related activity arising from sales enquiry pick-up.
- Where and when necessary ‘cradle to grave’ order progression.
- Carry out all functions relevant to the customer sales relationship.
- Receive, and progress to conclusion, customer sales enquiries, quotations and orders received.
- Advising customers of Company products and services.
- Assist, as directed, external sales staff in customer order process and progress.
- Price customer orders and advise the customer of goods availability.
- Allocate those ordered goods which are stocked, and, when necessary, order goods direct from relevant suppliers.
- Reconciliation of order versus invoice differences.
- Regularly review and update overdue customer orders.
- Expedite supplier order delivery.
- Communicate as necessary with customers and suppliers, resolving any issues they may have.
- Document, progress and advise those necessary, of customer returns.
- Provide support to other team members as and when required.
**SKILLS & EXPERIENCE**
- Previous sales experience is beneficial but not required.
- Excellent Customer Service: communicate effectively with customers - connect with the customer by being friendly, helpful, and knowledgeable - be available to deliver great service - resolve customer queries and complaints in a timely and appropriate manner.
- The ability to work with mínimal supervision and make decisions relevant to the successful outcome and conclusion of the processes.
- Ability to respond positively to new challenges and change.
- Good numeracy knowledge.
**BENEFITS**
- Pension Scheme
- Death in Service Benefit
- Monday to Friday (Saturdays on Rota if specified)
- Employee discount
- Cycle to work scheme
- Discretionary annual bonus, based on company performance
- Extra holiday after one year
Schedule:
- Monday to Friday
Work Location: In person
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