Reality Labs Uxr Lab Lead
2 weeks ago
**Reality Labs UXR Lab Lead**
**Location**:London (Onsite)
**Length**:12 months
**Rate**:£25-27 p/h
**Hours**:9am-6pm
**Duties**:
- Daily check-in on all UX labs to troubleshoot and maintain all technology and peripheral devices to ensure end-user satisfaction
- Assist researchers with set up of labs prior to research studies
- Provide accurate, time sensitive, and effective solutions/assistance to researchers during lab use
- Asset management of test devices and field recording equipment
- Use a ticketing system to open, track, and resolve all UX lab & related issues
- Assist UX Lab Managers with construction of new UX Labs
- Manage distribution of tool licenses
- Provide on-going technical support, documentation, training and assistance to UX Researchers
**Skills**:
- 2+ years of AV installation, operation, and troubleshooting experience - including but not limited to equipment integration, handling, break/fixing and configuring audio & video hardware, and cable & connector types
- Experience with audio & video processing equipment, such as Extron
- Familiarity with RJ45/CAT5, BNC, XLR, & TRS connectors
- Familiarity with video recording and streaming concepts and codecs
- Experience troubleshooting Android through Android developer tools
- Experience troubleshooting iOS devices
- Compelling communication and a strong customer service orientation
- Detail oriented with ability to handle multiple projects simultaneously
- Familiarity with UX/usability research & methods is strongly preferred
- Experience with virtual reality and augmented reality is a plus
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