Chief Operating Officer

2 weeks ago


Remote, United Kingdom teenage helpline Full time

About Teenage Helpline

Teenage Helpline is an online peer to peer mentoring service for young people. We can act as the first stepping-stone for young people who do not feel comfortable seeking support for themselves, or who need a listening ear to help them cope with personal issues.

About the role

This is an exciting opportunity for an individual to join our charity and contribute to our aim of supporting youth to fulfil their best potential.

The COO holds the overall responsibility of the operations of Teenage Helpline. Their role is to drive operations to a high level, whilst holding the team to account for their actions. This role maintains professional customs, enforces ethical practices, meets fiscal targets, and manages organisation budgets.

This a remote role and it is a requirement that you will have your own device to use whilst volunteering. A commitment of five hours per week is required but working hours are flexible.

**Responsibilities**:
Act as a Director of Teenage Helpline with direct oversight of the Board of Directors. Your key responsibility is always to protect and uphold the reputation and principles of the organisation.
- Delegate job activities effectively to ensure optimal performance of all operations departments.
- Design roles as needed and ensure the effective recruitment of individuals to fill those roles successfully.
- Analyse, review, and develop organisation strategies to ensure their ongoing effectiveness and improvement.
- Develop and drive key performance indicators that evaluate the success and effectiveness of Teenage Helpline operations. - Hold all departments responsible for the success of Teenage Helpline operations accountable for their results.
- Think at a strategic level with the intent to continuously improve operations at Teenage Helpline and drive industry best practices. Strategic thinking should involve both continuous development and the aim to continue to grow the organisation.
- Continue to define the roles and responsibilities of the operations departments at all time to ensure they are suitable for the context that Teenage Helpline is operating in.

Skills and Experience
- All directors should be overachievers, successful in business and strong capable, leaders.
- Exceptional leadership, business, and interpersonal proficiency.
- Prior thriving managerial experience.
- Be able to set business targets, timelines, plans and financial targets.
- Be able to stimulate and motivate employees, teams and departments.
- Demonstrate a sound ability to network, negotiate and lead.
- Demonstrate a sound ability to be successful, self-directed, flexible and tactical.
- Excellent computer and technology skills.
- Be a visionary and inspirational leader and pioneer the organisation from the top.
- Demonstrate sound communication and presentation skills.



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