Customer Support Agent

5 months ago


NewarkonTrent, United Kingdom Reflect Recruitment Group Ltd Full time

We are recruiting for a key Operations/Customer Service Agent for a company based in Newark. The position is 1st Line Technical Support, Reservations & Rates Loading Specialist to join the Head Office in Newark as they are looking to grow the team.

This fast-growing Company is looking for a self-starter who is enthusiastic and willing to jump in and roll their sleeves up. The team is small but all work together really well and enjoy a fast paced but fun environment which can include team building events, pizza Fridays etc.

The role will suit someone who has meticulous attention to detail, is able to work independently on multiple projects at the same time and has a ‘can do’ attitude.

They are the key contact the customers have with our company, so an excellent level of customer service is required. Full training is provided though so if you have a desire to get into Customer Services please get in touch.

1st Line Technical Support, Reservations & Rates Loading Specialist
- 1st line technical support for property booking interfaces
- White label telephone services to include reservations and enquiries for our member hotels
- 1st line on our own phone system dealing with enquires and technical support
- Rates Loading, gathering data sent in via the companies ticketing system, using bespoke systems to load rate descriptions, pricing, and audit to ensure revenue optimization

Key Skills:

- Excellent command of English both spoken and written
- An additional language an advantage, but not essential
- Ability to work to deadlines and targets
- Full knowledge of Microsoft Office products, in particular Word and Excel

Hours of Work:

- We operate a rota shift pattern to cover the hours of 8.00-4.00 or 9.00-5.00 Monday to Friday (30 mins for lunch)

Annual Salary of £24,000.

20 days holiday rising to 25 with service plus Bank Holidays.

Private Healthcare after 2 years service

Pension

Free parking

If you feel like this role is right for you, we would like to hear from you, please contact Kody

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: J8094


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