Customer Service Agent
5 months ago
**Job Title**: Customer Service Agent
**Positions**: 4x Full Time
**Department**: Customer Service
**Reports to**: Customer Service Manager
**Location**: Sutton House, Berry Hill Rd, Stoke-on-Trent ST4 2NL
This supports the key organisational objective of achieving a Best in Class and consistent service delivery to all consumers regardless of which channel they may choose to contact the organisation.
**Responsibilities and Duties**:
- Processing customer return requests and warranty claims
- Communicating with internal and external departments regarding repairs and spares
- Contacting customers or other departments within the company with issues that arise
**Skills & Desirables**:
- Customer Service experience essential
- Commitment to providing outstanding customer service
- Excellent communication skills, both written and verbal
- Attention to detail, can-do attitude and willingness to go the extra mile for the customer
- Ability to co-operate with the team to assist customers and colleagues
- Knowledge of relevant software packages (Word, Excel, and PowerPoint)
**Company Benefits**:
- 33 days' annual leave
- Free parking on all sites
- Complimentary drinks
- Canteen facilities which include vending machines supplying hot and cold snacks
- Staff discount on all our products
- Employee Assistance Program
- Refer a Friend Scheme
- Training and development
- Eye care allowance
- Exclusive discounts on cinema, holidays, days out, eating out and much more
- Long service incentives and rewards
- Company Annual bonus scheme based on company performance and individual
Come and join us to celebrate 30 years of business
**Salary**: From £20,500.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Stoke-on-Trent: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What are your Salary Expectations?
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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