Medical Receptionist
1 month ago
**About us**
The Whitehouse Surgery is an established training surgery in the Manor area of Sheffield. We are dedicated to the health and well-being of the community that we serve. We proud to be a training practice supporting both doctors and nurses in different stages of their career.
Our surgery team consists of 6 GP's, both partners and salaried, Nurse Practitioners and Practice Nurses, Health Care Assistants and a pharmacist. We also welcome other community services into the surgery on a daily basis. Our Administration team and Receptionists provide a friendly and efficient service to our patients. The surgery prides itself on teamwork and teaching, whilst also providing a quality service to an area with a number of social challenges.
**Job summary**
An exciting opportunity has become available for a receptionist to join The White House Surgery reception team.
We are looking for an enthusiastic, motivated individual to join our friendly team.
Immediate start is available
**Main duties of the job**
- Be a proactive member of the surgery team, communicating with both colleagues and outside agencies to maintain effective relationships
- To ensure that all reception duties and tasks are carried out in an effective and efficient manner, in line with the practice guidelines procedures and protocols
- Ensure both patients and visitors to the surgery receive a high level of customer service
- Undertake general office and reception duties, including working on the front desk and answering calls
**Job responsibilities**
Key duties and responsibilities
- To act as the first point of contact for patients, visitors and employees, providing a welcoming and professional reception and telephone service
- To ensure all individuals reporting to reception are dealt with courteously and professionally, including organising patient appointments and home visits
- Facilitate the passing of information to staff, patients and other Health Care providers.
- To answer incoming telephone calls promptly and efficiently, directing them to the correct individual or taking clear messages and ensuring they are actioned appropriately.
- To act as a team with administrators and receptionists, to ensure a high professional standard is met.
- Maintaining a high standard of cleanliness in the reception area and meeting rooms.
- Receiving and distributing incoming post and other deliveries, ensure they reach the correct department in a timely manner. To accurately record and retrieve patient and other data from the internal computer system, and deal with other computerised instructions from GPs and supervisors.
- Register new patients and amend patients records as required.
- Arrange repeat prescriptions for sending to local pharmacies.
- To complete other general administration duties as directed, such as filing, scanning, archiving and photocopying and to provide cover in the absence of colleagues.
Other Responsibilities
- To act as an ambassador of The White House Surgery, maintaining honesty, integrity and trustworthiness at all times.
- The post holder will be expected to maintain strict confidentiality at all times
- The post holder is to ensure data protection is maintained at all times.
- The post holder will be flexible in terms of working hours in order to meet service needs.
**Person Specification**
**Experience**
**Essential**
- Excellent customer service skills
- Ability to prioritise
- Excellent written and verbal interpersonal communication skills
- IT literate
**Desirable**
- Previous experience of working in a GP Practice/Primary care
We have two positions available.
Position ones hours are:
Monday 8am-6.30pm
Tuesday 1pm-6.30pm
Friday 1pm-6.30pm
Position two:
Monday 1pm-6.30pm
Thursday 1pm-6.30pm
Friday 8am-6.30pm
**Job Type**: Part-time
Part-time hours: 21 per week
**Salary**: £10.00 per hour
**Experience**:
- receptionist: 2 years (preferred)
- Medical receptionist: 1 year (preferred)
Work Location: One location
Application deadline: 14/02/2023
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