Customer Claims Assistant

4 weeks ago


Truro, United Kingdom Elite Staffing Solutions Full time

My client is a highly reputable, leading national insurance business looking to expand their team further. With a phenomenal track record of success and a prominent leader in their field, a commitment to providing a fun and supportive culture for their employeesis as important as their company performance.

They are looking for a Customer Claims Assistant on a full time, permanent basis to join the wider team in the Truro area (predominately office based). This is predominately a Monday - Friday position with a competitive set of benefits on offer including adetailed PDP, cycle to work scheme and paid volunteering opportunities to give back to the community. The salary is depending on experience and qualifications but is starting from £22,000.

You do not necessarily need to have worked in claims but insurance experience will be required.

**Main duties include**:

- Handling customers low value claims on the phone
- Delivering exceptional service at all times
- Effectively and efficiently handle all aspects of the claim
- Handle claims within the legal and regulatory requirements
- Provide administrative to the wider team
- Work in collaboration with other internal teams and third parties
- Previous work experience in an insurance environment
- Polite and professional telephone manner
- An ability to show compassion and empathy
- An ability to remain calm under pressure
- Excellent customer skills and willingness to go the extra mile for customers
- Computer literate
- Willingness to learn, develop and potential study
- Excellent written and verbal communication skills
- Team player who is able to work to deadlines

Elite Staffing Solutions are acting as an Employment Agency on this vacancy.



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