Claims Advisor

3 weeks ago

Truro, United Kingdom Cornish Mutual Full time

We are looking for an experienced and enthusiastic Claims Advisor to join our small and friendly team in Truro.

As a Claims Advisor, you will be the first point of contact for our Members at times when they need our help and support most. Level-headed, calm and caring, you will be able to combine the delivery of outstanding customer service with expert knowledge to help our Members get back on their feet. You will work with Claims Technicians, Members and Third Parties, handling a variety of claims across different policy types.

It’s a rewarding job, knowing that you’ve done everything you can to help a Member through what can be a very difficult time.

We want our team to feel confident in their roles, and to achieve their full potential. We will provide you with a full induction followed by a comprehensive personal development plan, tailored around your own individual aspirations.

**Working as part of a friendly, high-performing team, you'll be responsible for**:

- Providing quality service to all Members
- Handling Member enquiries in an effective and efficient manner
- Compliance with all legal and regulatory requirements
- Meeting Members’ needs by settling claims fairly and in line with agreed procedures
- Considerately and effectively handling all aspects of a claim

**Skills and Experience**
- Good written and verbal communication skills, with a keen eye for detail and accuracy
- Experience in delivering great customer service in a fast-paced environment
- Ability to understand and interpret policy wording in order to deliver technically sound advice to our Members and third parties
- Good administrative skills
- Be a competent user of Microsoft Office, including Outlook

**Additional Information**

It’s you who makes the difference to our Members; we value all our employees and offer a number of benefits including:

- A 35-hour week, supporting a work life balance
- Private medical insurance and income protection cover, after a qualifying period
- Generous holiday allowance - 24 days plus bank holidays, increasing to 28 days per year with length of service. All employees have the option to ‘buy’ an extra 5 days per year.
- Learning and development opportunities
- Up to 25% discount on selected Cornish Mutual insurance products, after a qualifying period
- A paid volunteering day each year to give back to our local communities
- Exclusive discounts on everyday essentials, motoring, travel and experiences through our online benefits programme
- Cycle to work scheme
- Eye care contributions
- Social events
- Relaxed dress code and lovely riverside office location, close to Truro city centre

**Why work at Cornish Mutual?**

Founded by a group of farmers in 1903 to provide cost effective insurance to the community, Cornish Mutual is now one of the leading South West insurance providers. As a mutual, we are a Member-owned business, run for the benefit of our Members (customers) - we don’t have shareholders. Our success is down to our people and our Members - both are at the heart of everything we do.

As an employer we offer an enjoyable, open, honest, supportive and collaborative culture that empowers individuals to develop and go the extra mile to deliver the best outcomes.

Our growth plans are ambitious and we are looking for passionate people that can help us continue building relationships, supporting each other and that of our communities.

If we can support or assist you in any way to take part in our recruitment processes, please don’t hesitate to get in touch. **Please note that previous applicants need not apply.**

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Truro, TR1 2SU

Reference ID: Claims Advisor

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