Insurance Claims Advisor

4 weeks ago

Truro, United Kingdom Smith and Reed Recruitment Full time

Seeking an experienced and enthusiastic Insurance Claims Advisor to join a busy team in the central Truro area.

You will be responsible for delivering consistently high levels of customer service to a range of member. You will handle enquiries and all aspects of a claim within agreed authority levels. You will have excellent administrative skills and a keen eye for detail. You will be expected to develop your own skills further and may be expected to study.

**Your duties will include**:
***
- Providing quality service to all Members
- Handling Member enquiries in an effective and efficient manner
- Compliance with all legal and regulatory requirements
- Meeting Members’ needs by settling claims fairly and in line with agreed procedures
- Delivering performance in line with our behaviours.
- Effectively handling and controlling all aspects of a claim within agreed authority levels

**Necessary Skills and Experience**:

- Good written and verbal communication skills with a keen eye for detail and accuracy
- Experience of delivering customer service in a fast paced environment
- Ability to understand and interpret policy wording in order to deliver technically sound advice to our Members and third parties
- Flexibility and resilience, managing fast-changing requirements
- Administrative skills
- Be a competent user of Microsoft Office, including Outlook
- Keen eye for detail

This role is being offered on a full-time permanent basis of 35 hours per week.

A full induction and training will be provided.

Some homeworking may be possible after initial training is complete.

Competitive salary and benefits package.

PERM111

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