Insurance Claims Advisor

4 weeks ago

Truro, United Kingdom Acorn Recruitment And Training Full time

You will have a keen eye for detail and enjoy helping policy holders with their claims and queries. It's a rewarding job, knowing that you're providing great customer service to our Membership when they need us most.
A full induction will be provided. Some homeworking may be possible after initial training is complete.
About the role:

- You will be responsible for delivering consistently high levels of customer service to our Membership.
- You will handle enquiries and all aspects of a claim within agreed authority levels. You will have excellent administrative skills and a keen eye for detail.
- You will be expected to develop your own skills further and may be expected to study.
Working as part of a high-performing team, you'll be responsible for:

- Providing quality service to all Members
- Handling Member enquiries in an effective and efficient manner
- Compliance with all legal and regulatory requirements
- Meeting Members' needs by settling claims fairly and in line with agreed procedures
- Delivering performance in line with our behaviours
- Effectively handling and controlling all aspects of a claim within agreed authority levels
Skills and Experience:

- Good written and verbal communication skills with a keen eye for detail and accuracy
- Experience of delivering customer service in a fast paced environment
- Ability to understand and interpret policy wording in order to deliver technically sound advice to our Members and third parties
- Flexibility and resilience, managing fast-changing requirements
- Administrative skills
- Be a competent user of Microsoft Office, including Outlook
Acorn Recruitment acts as an employment agency for permanent recruitment.

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