Tracking Operations Coordinator
7 months ago
**NGS (Northcott Global Solutions Ltd)**, a leading global risk management company specialising in medical assistance, tracking, travel, security risk management, and evacuations, is looking for a passionate and skilled **Tracking Operations Coordinator** to join our operations team in London. This is an exciting opportunity to be part of a dynamic, fast-paced environment where every day brings new challenges and opportunities to make a real impact.
**Location**:
NGS Head Office, London, E14 5AA
**Work Schedule**:
- 6 on 6 off shift-based roster (0800-2000hrs & 2000-0800hrs) in our Operations Centre
- 24 days annual holiday, excluding statutory public holidays
**Key tasks and responsibilities**:
- **24hr Global Client Support**: Provide continuous assistance in our operations centre to global and insurance clients.
- **Operational Expertise**: Handle device setup, platform integration, and operational control, catering to diverse client emergencies and bespoke needs.
- **Emergency Response Support**: Assist in coordinating emergency medical and political evacuations and related admin tasks.
- **Global Event Monitoring**: Proactively monitor and respond to global events, ensuring client safety and support.
- **Hotline Management**: Efficiently manage emergency hotlines and triage client requests.
- **Client Training**: Deliver clear, effective training on device operation and NGS support services.
- **Technical Proficiency**: Gain expertise in GPRS/GSM/GPS and Satellite tracking systems, managing client platforms, contracts, and billing.
**What We Are Looking For**:
- Minimum 2 years in travel tracking assistance or related fields
- Exceptional organisational and communication skills
- Qualifications in emergency management and response
- Desirable: German speaker or second language proficiency (French, Spanish, Mandarin, or Arabic)
**Why Join NGS?**
- Be part of a supportive, dynamic team committed to global safety and security
- Opportunities for professional growth in a global company
- Work in a role that makes a real difference and saves lives
- Diverse and inclusive workplace with a focus on employee well-being
**Ready to Make a Global Impact?**
Follow us on LinkedIn for more updates and career opportunities.
**Contact**:
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- On-site gym
- Private dental insurance
- Private medical insurance
Schedule:
- 12 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Yearly bonus
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- London (required)
Ability to Relocate:
- London: Relocate before starting work (required)
Work Location: In person
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