Customer Service Coordinator
2 days ago
**Customer Service Coordinator**
**Wimbledon** - **£25,000 - £26,500 per annum**
**Monday - Friday (Full Time) / Shift work (earliest start 7.30am - latest finish 8.00pm)**
Our client is a high-end clinical practice in Wimbledon that offers their clients first-class service and exclusive experience.
Their Customer Service Coordinator offer a vital link between the Clinical team and the Patient and will act as a personal liaison to manage and overcome patient concerns and exceed expectations.
The key focus is on outstanding customer care through personalised communication.
**Key responsibilities**
- Promotes and sells the practice and its services by demonstrating their true value to prospective patients
- Good understanding (through previous experience in a private clinic) of the specialist and their unique offerings
- Build a relationship with consultants and all external providers
- Enthusiasm about the practice and treatments on offer
- Deals with private patient phone calls and correspondence
- Excellent listener, asks effective questions, and is empathetic to patients’ needs
- Remains calm whilst maintaining a professional manner
- Builds instant rapport with patients and creates a positive environment
- Highly organised and structured including managing future appointments and schedules
- Self-managing - prioritises the day ahead and effectively and efficiently manages time
**Key Competencies**
- Strong organizational and prioritization skills - adaptable
- Strong administration and time management skills
- Works independently, on own initiative and as part of a team
- Confident, friendly and professional manner, builds rapport
- Decision maker - can make good decisions within the remit of the role
- Quick learner - can learn medical terminology
- Maintain total patient confidentiality specifically in regard to personal and financial data
**Qualifications and Experience**
**Essential**
- Exceptional telephone manner
- Excellent verbal and written communication skills
- Exceptional Customer Service skills
- Excellent IT skills, including being able to type at a moderate to fast speed
- Follows processes, rules and regulations
**Desirable**
- Educated to A-Level Equivalent
- Knowledge and understanding of CQC Standards
- Proficient in using online scheduling and web-based systems e.g. Meddbase
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