Customer Services Assistant

5 months ago


Gateshead, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

We aim to create a compelling, experience for our customers, which in turn means that they stay longer and return more often to our centres. This in turn helps our retailers flourish by increasing footfall and spend.

The purpose of the customer services assistant role is to deliver exceptional customer service. If you have an excellent customer focused approach, a friendly and confident disposition with clear communication skills we would like to hear from you.

At The Metrocentre we recognise that the growth and success of our company is dependent on the people we employ and the way that they are developed and grow within our organisation.

**Key Responsibilities**

As customer services assistant your daily activities will include:

- To deliver outstanding customer service to all visitors and colleagues and retail partners with the centre.
- To maintain the customer service standards of the centre.
- To be the first point of contact for customer complaints.
- Be smart and well-groomed in appearance, in line with the company uniform policy.
- To have pride in the centre and help to maintain its high standards in all areas of your work.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Promote gift card sales and revenue generation.
- Promote sales of the centre fun buggies to guests.
- Proactively engaging with customers.
- Card and cash handling
- Ensuring the safety and wellbeing of our customers.

**Skills, Knowledge and Experience**

Person specification:

- A flexible individual with an ability to work well with others, make clear decisions and continue to deliver results under pressure.
- Strong interpersonal skills and an ability to integrate within a team.
- A pragmatic approach and a sense of teamwork.
- Ability to manage and prioritise own and centre specific work to meet targets and deadlines

Working Hours - 37.5 hours per week, over 5 days, between Monday-Sunday. Shifts include evenings, weekends and bank holidays, and vary between 8.30am - 9.30pm.

Salary - £10.60 per hour

LI-DNI

Please see our Benefits Booklet for more information.



  • Gateshead, Gateshead, United Kingdom Shared Services Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our HelpPoint Customer Services team in Gateshead. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to internal and external clients, ensuring the highest levels of satisfaction and...


  • Gateshead, Gateshead, United Kingdom Shared Services Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our HelpPoint Customer Services team in Gateshead. As a key member of our team, you will be responsible for delivering exceptional customer service to internal and external clients.Key Responsibilities:Provide product and service information...


  • Gateshead, United Kingdom Safer At Work Full time

    **Company Description** Safer at Work is a specialist GWO training company with one clear goal in mind; to ensure people are competent to safely work in high-risk environments by delivering practical, real-world training in a realistic environment. **Role Description** This is a part-time (8:30 am - 1:30 pm Monday - Friday) on-site role for a Customer...


  • Gateshead, Gateshead, United Kingdom Shared Services Full time

    Job Description:Customer Service RepresentativeSalary £23,000 – £24,000We are seeking a skilled Customer Service Representative to join our HelpPoint Customer Services team in Gateshead. As a key member of our team, you will be responsible for delivering exceptional customer service to internal and external clients, while also liaising closely with...


  • Gateshead, Gateshead, United Kingdom Shared Services Full time

    Job Description:Customer Service RepresentativeSalary £23,000 – £24,000We are seeking a Customer Service Representative to join our HelpPoint Customer Services team in Gateshead. As a key member of our team, you will be responsible for delivering exceptional customer service to internal and external clients.Key Responsibilities:Ensuring the best customer...


  • Gateshead, United Kingdom The Range Full time

    As a result of our expansion plans and our continued ongoing success we are looking to appoint a part time Customer Service Assistant. In this role you will be the face of The Range delivering great service and promoting The Range as a unique one-stop shopping experience. In this role you will be the face of The Range as the first point of contact a...


  • Gateshead, Gateshead, United Kingdom Shared Services Full time

    Job OverviewWe are seeking a highly skilled Customer Service Advisor to join our team at Shared Services. In this role, you will be responsible for delivering exceptional customer service to internal and external clients, ensuring the highest levels of satisfaction.


  • Gateshead, United Kingdom ITP Full time

    **Job Description - Customer Service Assistant** **The Opportunity** Our client is recruiting for an Apprentice **Customer Service Assistant **to join their team in Gateshead. The **Level 2 Customer Service Practitioner **apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly evolving,...


  • Gateshead, United Kingdom Compass Group Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for a major High Street brand on a part time basis, contracted to 12 hours per week. As a Customer Service Assistant, you will contribute to a passionate and...


  • Gateshead, United Kingdom FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma **Travel Percentage**: 0% At Worldpay you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we...


  • Gateshead, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for an Asda Cafe Customer Services Assistant who will be the face of our business, delivering exceptional customer service. You'll join a team that takes real pride in what they do. As a Customer Services Assistant, you will contribute to a passionate and friendly team, working in a fast-paced environment. You'll get...


  • Gateshead, United Kingdom Wilko Full time

    **Customer Service Assistant Level 1**: - Hourly Rate - ** 10.62** - Location - ** Metro Centre** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / Monday-Friday from 7am-10pm** **Saturday from 7am-8pm** **Sunday from 10am-5:30pm** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want...


  • Gateshead, Gateshead, United Kingdom PDSA Full time

    Pet Care and People at the Heart of Our WorkWe are seeking a Veterinary Care Assistant to join our team, providing a high standard of customer service and clinical care while promoting pet wellbeing and supporting our clinical team.The role will involve supporting the hospital team with taking care of the wellbeing of pets by maintaining a clean and hygienic...


  • Gateshead, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** We aim to create a compelling, experience for our customers, which in turn means that they stay longer and return more often to our centres. This in turn helps our retailers flourish by increasing footfall and spend. The purpose of the customer services assistant role is to deliver exceptional customer service. If you have an...

  • Customer Service

    5 months ago


    Gateshead, United Kingdom HR GO Recruitment Full time

    **Job Tittle: Inbound Calls Agent**: - **Location**:Gateshead - **Salary/Hourly Rate**:£10.64ph - **Job Type**:Temporary - **Working hours/days**:Monday to Friday 8am-6pm/ Saturday 9am-5pm (Saturday working is approximately 1 in 4 Saturdays) HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the Customer Service...


  • Gateshead, Gateshead, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Gateshead, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...


  • Gateshead, Gateshead, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Gateshead, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...


  • Gateshead, Gateshead, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Gateshead, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Gateshead, Gateshead, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Gateshead, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Gateshead, Gateshead, United Kingdom FedEx Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Service team as a Customer Care Representative. As a key member of our team, you will be responsible for delivering exceptional service to our customers, providing accurate information and guidance, and resolving service-related issues.Key...