Vehicle Service Advisor

3 months ago

Crawley, United Kingdom Pybus Recruitment Full time

**Job Title**: Vehicle Service Advisor

**Location**:Crawley, West Sussex

Basic Salary - Very Competitive ‘Let’s Talk’ plus Bonus plus Benefits

Full Time and Permanent - the role will involve working Saturdays on a rota Basis

Are you an experienced Service Advisor working in the Automotive industry, looking for a change?

Our client is an automotive retailer representing prestigious car Brands, they have a total of 30 businesses providing sales, service, and accident repair services across Sussex, Surrey, Kent, and Hampshire.

Established in 1931, they are a successful and progressive third-generation family-owned business.

**The role of the Service Advisor is to**:

- Provide our client's customers with a warm, inviting, and streamlined experience. Service Advisors will be required to build strong and trusting relationships while delivering outstanding levels of efficiency and communication.
- Be a knowledgeable and supportive point of contact for customers requiring servicing or repair of their vehicles.
- Successfully manage the flow of information between the workshop, the rest of the business, and the customer to guarantee a highly satisfactory customer experience and to meet our client's brand standards.

**KEY RESPONSIBILITIES**:

- Provide exceptional levels of customer service and ownership throughout the customer’s experience.
- Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
- Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
- Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
- Confidently establish an understanding agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Manage the handover and administration and explain the work carried out on the vehicle ensuring customers' full understanding and authorisation.
- Understand and adhere to manufacturer service requirements.
- Maintain safe working practices and abide by high standards of the business.
- Take on additional responsibilities as required by the business.

**Requirements**:

- Full UK driving license.
- Organised.
- Smart appearance.
- Confident.
- Ability to excel in a team-based environment and achieve common goals.

**Benefits**:

- 25 days holiday + bank holidays.
- Bonus/commission.
- Pension scheme.
- Free eye tests.
- Childcare vouchers.
- Referral scheme.

Ref EShards-J-Crawleydwn-LR

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