Band 3 Clinical Administrator Co-ordinator

4 weeks ago


Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
Hours: 37.5 hours per week, Wednesday to Friday, to cover Department opening times, e.g., 8:00 - 16:00, 9:00 - 17:00

Pay Band: Band 3

**Salary**: 21,730 - 23,177 per annum

We are looking for an enthusiastic and experienced Administrator to work as part of our administration team that provides a comprehensive administrative support service for Therapy outpatient services. This is a very busy and demanding role and duties will include waiting list management, new appointments processes, providing cover for our frontline clinic reception and assessment clinics and supporting digital dictation.

Applicants should be computer literate and have experience of using Oceano or other patient administration systems, together with a good level of education e.g., NVQ 3 in admin or working towards NVQ 3, or equivalent. Together with good communication skills, and the ability to work in a very busy and often pressurized environment, dealing with patient queries, telephone enquiries, and with other NHS professionals and agencies, in ensuring the patient's overall experience is of the best in care. In return we can offer you a challenging role with the opportunity to make a valuable contribution in the delivery of a patient-focused service.

For an informal discussion, please contact Rebecca Hemming on 0121 371 3484

**Main duties, tasks & skills required**:
To work as part of a team providing comprehensive Administration / Co-ordination support to clinical services, ensuring this is patient focused and patients receive a compassionate and professional service.

The post holder will work under indirect supervision and will directly contribute to and Co-ordinate the efficient running of the service, ensuring that a seamless approach to patient care is delivered.

Use systems such as Oceano, clinical portal, ERHA, Optims, Dragon Medical and ERS in accordance with trust policy.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Good General Education (e.g., GCSE English and Maths A-C) GCSE Level 9-4

Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:
Experience of dealing with the public/customer service experience

Experience of working with a range of Microsoft Office packages (e.g., Word, Excel, and Outlook)

Experience of using IT systems

**Disclosure and Barring Service Check**:



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