Customer Advisor

3 weeks ago

Manchester, United Kingdom carpetright Full time

Job Introduction
What is important to you in your next role? Flexibility? Variety? Fun? Competitive rewards?

You can have all of this and more at Carpetright.

We continue to exceed expectations and grow our business as we ensure we remain the leading floor coverings provider in the UK.

Key to our success is our people who are, and always will be the heartbeat of our great company.

We’re looking for an exceptional **Customer Advisor** to join the Carpetright family and become part of something special, as we drive forward and look to the future.

**How you’ll play your part**

Your role will be to deliver an exceptional end to end customer experience in our store, helping our customers choose the right products to suit their needs as they look to transform their homes.

You’ll guide our customers through the entire sales journey, building rapport as you share your expert advice regarding our products, finance options and fitting service. Confidence is key as you’ll proactively approach customers, interact with them and be happy to share your opinion to help them make their decisions. You’ll also actively maintain the appearance of the store and support with promotions.

You’ll be naturally curious, learning more about each customer, their project and specific needs. We want you to help them not only say yes to making a purchase, but also being happy to come back and do it again, as well as recommending us to their friends and family.

**What you’ll need**

The key to success in this role is a clear drive and passion, dare we say obsession, for customer experience.

We can teach you about our amazing products and services and provide you with market leading training to help get you up and running. What we’ll need from you is a professional and friendly approach, a good dose of enthusiasm and the ability to build rapport with customers quickly and effectively.

It’s likely that you’ll have done something like this before and are comfortable working in a sales and target focused environment.

Other key requirements:

- Enthusiasm and a can-do approach
- A keen interest in home interiors/design
- Self-motivated with the ability to use your own initiative
- The ability to build rapport quickly with customers
- A flexible approach to working hours across the week, including weekends and evenings

**What’s in it for me?**

Working for Carpetright is like being part of one big family. With first-class training and an attractive salary and commission structure in place, this is a great opportunity to drive your career forward with a fantastic brand.

**Next steps**

We hope to hear from you soon

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