Switchboard Administrator/operator

6 months ago


Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

Receive, sort, date-stamp and log all incoming post and deliveries. Notify relevant colleagues on receipt of deliveries. Observe and maintain strict confidentiality with regards to any patient/family/staff records and associated information in line with the requirements of the Data Protection Act. To act as the administrator to the department.To provide administrative support to the Transport, Switchboard and Facilities Helpdesk Manager and Supervisor as required, e.g.

preparing letters, reports and audits. To manage computer and data processing functions within the Telecommunication and Facilities Helpdesk Department including Call loggers, and to ensure that statistical and financial information is provided to the relevant users as required and that all records are filed and archived correctly. To be responsible for maintaining manual and computer records, including equipment repairs, records etc. To prepare and document orders for 3rd party customers, maintaining accurate records.

To be responsible for stock control functions, including all ordering of stock for the department, liaising with suppliers and procurement as required. Manage urgent routine calls from patients, relatives, members of the public GPs Healthcare professionals and other emergency services. To assist with preparation for and conduct of external audit, stock checks and the deployment and scoping of Telecommunication equipment. To compile, analyse and interpret statistical data in conjunction with the Transport, Switchboard and Facilities Helpdesk Manager and Supervisor To ensure that the department Approved Suppliers list is kept up to date, including all certification and adding new suppliers as required.


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