Student Success Officer

2 weeks ago


London, United Kingdom Bath Spa University Full time

Job title

Student Success Officer

Job reference

REQ001881

Date posted

12/07/2023

Application closing date

28/07/2023

Location

London - New City College

Salary

£27,979 - £31,396 per annum

Contract type

Full time, 37 hrs per week, 52 weeks per year

Contractual hours

37

Basis

Full time

Job category/type

Professional services

Attachments

Student Success officer JD 2023.docx.pdf

Job details

**About the role**

This is an exciting opportunity to help shape a new role as a core member of our Bath Spa University London campus team. As the Student Success Officer you will have a positive impact on our students, helping them to establish solid foundations at the University campus in London.

This role is central to the development, delivery and improvement of student attendance and retention related activities within the University.

Acting as the key contact for the School during the 'Are you continuing?' (AUC) process, working in partnership with the Student Information Team and signposting the students who are considering making changes to their course, taking a temporary study break, or potentially leaving their course.

This role will shape student resources and support, aimed at improving opportunities for students, particularly those returning to education after a long period away. who are restarting their studies, enabling them to grow strong roots and thrive.

We know that attendance is directly related to student attainment and therefore retention and progression. From the start, priorities will be to develop processes and procedures and then get stuck into designing, delivering and engaging students in a range of student retention activities.

**About you (requirements)**

Ideally you will have a background in Higher Education, but if you don’t it's not a problem. We are interested in enthusiastic individuals with a positive and proactive approach to supporting students in an ever changing environment. You will possess strong administrative, data analysis and organisational skills and a flexible can-do attitude.

As the go to person and referral point for student attendance, progression and retention, you will pull upon your previous administrative, student support or customer service experience and your ability to prioritise a busy workload and meet tight deadlines. Experienced at working with complex data, taking the lead in resolving difficult and complex scenarios, you will show your ability to use your own initiative and respond appropriately to situations as they arise.

You’ll enjoy communicating clearly and effectively as you deal with a wide variety of people across the University. You’ll have an eye for detail and ability to work at pace with accuracy, which is essential for written communications and for maintaining student records.

Additionally, this role will provide operational support to the Course Director, Teaching and Learning, and be a key point of contact for the academic, operations and wellbeing teams.

Bath Spa University London is focused on creative enterprise and guided by our four values of respect, inclusivity, collaboration and sustainability.

Our new campus in Hoxton is a central and vibrant location and our students are diverse with a mix of backgrounds, ages and life experiences.

Our purpose is to challenge our students and staff to realise their talent and thrive, for their own benefit and for the wider good. By doing this we will think and make the world better.

**Interview Date: w/c 7th August 2023**

**How to apply**:
Please note that we use anonymous shortlisting therefore request that you do not include any personal details or reference to protected characteristics (such as gender, age or race) when completing your supporting statement.

We offer excellent facilities and benefits to our staff. These include a pension scheme, flexible working practices, an employee assistance programme, and family-friendly policies. Please use the link below to see our full facilities and benefits package:



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