Customer Service Advisor
4 days ago
Customer Service Advisor
- Full-Time
- Excellent Progression opportunities
**Your new company**
We are currently recruiting some full-time roles in order to join our clients existing household insurance team where they strive to continually give iconic customer service. They have a reputation for investing in their staff and are happy to help staff exploreprogressing within the company
**Your new role**
This role is fast paced and requires a lot of attention to detail as you will be dealing with numerous insurance policies. You will also be required to multi-task as you will be working through various administration pieces in between taking calls. You mustbe pro-active and efficient in everything you do and provide high levels of customer service. This role will require you to be used to working to service level agreements and meeting targets as a team.
- Provide high quality and professional assistance dealing with incoming telephone calls promptly and courteously
- Provide high quality and professional assistance in written correspondence
- Complete administration tasks either from telephone calls or department reports efficiently and accurately
- Deal with complaints and expressions of dissatisfaction in line with Group policy
- Recognise, report and handle complaints in respect of the work undertaken by your team
- Work to individual targets regarding the quality of your work and telephone adherence, whilst working together within a team to meet overall department targets for insurer and client service levels
**What you'll need to succeed**
- Previous experience in a role providing customer service in any capacity (including retail and hospitality)
- Strong Mathematical skills
- Excellent Customer Service Skills
- Ability to work under pressure
- Ability to work to deadlines
- Attention to detail and quality
- Professional attitude and appearance
- Keen to learn
- Excellent written and verbal communicator
- Positive attitude is the most important.
- Enthusiasm
- Be Proactive and able to use own initiative
**What you'll get in return**
- Starting salary £19,400
- Flexible working options available
- Progression opportunities available including courses
- Flexible working hours
- Free parking
- Friendly and vibrant team
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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