Patient Co-ordinator

3 days ago


Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

We are seeking to recruit a full time Patient Co-Ordinator to join our Children's Unit here at the Great Western Hospital.

The Patient Co-ordinator will create a welcoming first point of contact for patients, their families and visitors
accessing the Children’s Unit including the Paediatric Assessment Unit. They will undertake clerical work and
provide reception duties for the ward as per standard systems and processes in order to support effective
patient flow. They will need to work without direct supervision, using their own initiative when dealing with
enquiries that arise. Close co-operation with a range of other administrative staff as well as the medical and
nursing team is vital. The post demands the ability to communicate at all levels with patients, relatives and
medical and nursing colleagues to maintain a high standard of customer service to meet the needs of the
patient and their families.

1. To staff the Ward reception, creating a welcoming professional focal point of the ward for patients families and visitors as well as colleagues, answering the telephone, dealing with queries, transferring calls and taking messages when needed.

2. To enable the patients, their families and visitors to enter and leave the ward promptly.

3. To keep the patient administration systems up to date and accurate at all times, including amending patient demographics, the input of admission, discharge, referral and transfer information, progress chasing patient referrals and tracking all health records to ensure their current location is recorded, as per Trust policy, case note maintenance, filing paperwork/loose history and liaising with Health Records.

4. Ensure admission and discharge book is kept up to date and accurate.

5. Ensure inbox is kept updated in real time via Medway.

6. Support staff working in Paediatric Assessment Unit including cover for breaks for administrative staff as
delegated by Ward Co-ordinator.

7. Update on duty board.

8. Ensure daily ward list has been completed and accurate.

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and
the way we treat each other. Our values make us who we are.

Service We will put our patients first
Teamwork We will work together
Ambition We will aspire to provide the best service
Respect We will act with integrity

9. Access and print theatre lists as required in timely way to ensure availability of bed.

Full duties can be found on the attached JD.



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