Part-time Senior Patient Co-Ordinator

3 weeks ago


Swindon, United Kingdom Priory Road Medical Centre Full time

Job summary

Priory Road Medical Centre are looking to recruitsomeone who is capable of working in a busy environment and confident atdealing with a wide ranging patient group. It will involve face-to-face andtelephone work.

You should be a team player who is able to helpmeet the targets required by this busy team and are adaptable to the needs ofthe practice.

Main duties of the job

Work as part of the reception team carrying out all receptionist duties alongside leading the afternoon team.

About us

Priory Road Medical Centre is a busy 5 partner led long established GP practice. It provides a service to almost 9,000 patients in Park South, Swindon.

Job description

Job responsibilities

To maintain strict confidentiality at all times.

To open the premises if required, open shutters, check heating and ventilation and turn off the alarm. Ready the premises for work.

To lock up the premises if required, closing shutters and switching on intruder alarm and generally securing the building. A doctor should always be present on your departure.

To ensure that enquiries from patients are efficiently and courteously handled.

To ensure that the filing, record keeping and distribution of documents is undertaken efficiently and promptly.

To receive and route patients and visitors on their arrival.

Answer general enquiries, explain surgery procedures, make new and routine appointments.

File and extract records and any documents relating to these.

Implement actions as defined by the doctors and nurses in relation to Test Results.

Receive and record requests for home visits.

Ensure that adequate supplies of stationery, towels and couch rolls area available in the consulting rooms and reception area.

Take messages for all members of the Primary Care Team and record them accurately on the computer, ensuring that messages are passed on promptly.

Tidy reception area and check cleanliness of patients toilet.

Attend staff meetings and Away Days as requested.

Hand out repeat prescriptions to patients.

Accept requests from patients for completion of forms, eg. medicals etc. by GPs and informing patients if a fee is payable.

Taking and entering fees for non NHS work in the petty cash book, giving change and verifying cheques. Giving patients receipts for monies received. Using and processing card machine.

Photocopy documents as and when required.

Shred confidential documents as and when required.

Issue computerised prescriptions.

Clear up spills, eg. vomit, blood, when necessary according to Practice protocol.

Maintain the items in the spills bucket.

Attend training courses as and when requested, to do so for the mutual benefit of the employee and employer, on the understanding that no expense will be incurred by the individual save for refreshments.

DUTIES SENIOR RECEPTIONIST

Manage reception team co-ordinate and create agendas for regular reception & GP/Reception meetings

Liaise with clinical, admin staff and management cascade information, protocols, procedures etc to reception team

Co-ordinate advertising/patient information and manage reception cover for annual Flu Clinics

Log reception sickness and overtime in reception diary

Manage reception email and support admin staff managing safeguarding email

Train and induct new team members

Regularly meet with Operations Manager discuss issues, information, staff support

Carry out any other duties as mutually agreed between employer and employee.

Person Specification

Qualifications

Essential

Basic Education

Experience

Essential

Experience of reception work Experience in supervisory role Experience of talking to people on the telephone and face to face Able to record information accurately Able to work independently and within a team Able to work in a highly pressured environment Effective communicator. To be careful listener, diplomatic and tactful

Desirable

Worked in a medical environment Experience of clinical computer system

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