New Tenancy Officer

2 weeks ago


Birmingham, United Kingdom The Pioneer Group Full time

Castle Vale Community Housing (CVCH), part of The Pioneer Group, is a community-led organisation where the customer and community is at the heart of everything we do.

We have a great opportunity to join our small and friendly Commercial Team on a permanent basis to be responsible for the delivery of an effective allocations/lettings and tenancy sustainability process.

Reporting to the Commercial Manager, you will be working in partnership with Asset Management to coordinate void processes to ensure the timely delivery of void properties for re-letting.

You will manage the Pioneer Groups waiting lists and local authority nominations.

You will manage and support new customers whom are assigned a Starter Tenancy in the aim that the tenancy is successful, by taking a proactive approach to guarantee tenants are given the best possible opportunity to thrive in their new tenancy, through ensuring they understand the expectations of them, by discussing arising concerns (including arrears and ASB) quickly to manage issues, and by promoting services offered by the Group and partners to maximise chance of tenancy sustainment.
- Experience working in a Social Housing or similar environment
- Experience of providing an allocations and lettings service
- Experience of planning and managing own work load and working on own initiative
- Experience of managing tenancy breaches
- Experience of working in difficult situations and with challenging customers
- Ability to communicate verbally and in writing and to adapt style to meet need of recipient
- Experience of safeguarding
- Chartered Institute of Housing level 3 certificate in housing practice or equivalent
- Experience in the use of Microsoft Office products such as Excel, Word, Outlook and Teams.

In return we offer an attractive benefits package including access to a health cash plan scheme, flexible working hours and a social housing pension scheme.

For an informal discussion please contact Sonya Brown, Commercial Manager on 0121 748 8100.

INDLOW



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