Care Coordinator

4 days ago


Cramlington, United Kingdom HH Community Care Ltd Full time

Helping Hands Community Care is excited to announce a new weekend Care Coordinator opportunity within our Homecare Branch based in Cramlington.

We are a leading independent care organisation, which has been serving local communities across the North East of England since 1988.

Our Care Coordinators play a vital role in effectively resource planning, and coordinating our home care support workers’ schedules, ensuring our service user appointments are attended.

**Duties to include.**
- Planning the weekly schedules of our Homecare Support Workers around their individual availability using our resource planning software.
- Formulating solutions for changes in schedules. Our resource planning can change for numerous reasons, for example, the addition of new care packages.
- Dealing with a diverse range of characters and personalities you will ensure the company delivers high quality care in the community which is both timely and reliable.
- Diffusing difficult situations and focusing upon a customer-oriented solution, every time.
- Handling enquiries from a variety of external partners including Nurses; Crisis Teams; Doctors; Guardians; Day Centres; Hospitals; Contracts and Family Members.
- This is a weekend position to cover every Saturday and Sunday. You may also be required to support out of office on call service on a periodic basis. This is a part-time position.
- Be highly organised and reliable
- Be methodical and an effective problem solver
- Work well and effective under pressure
- Enjoy a busy office environment and be able to work to strict deadlines
- Have a caring and conscientious nature
- Be enthusiastic
- Should be comfortable using Microsoft Office packages (People Planner experience desirable but not essential)
- You should possess excellent verbal and written communication skills

The role very much relies upon the successful person to be socially adaptable, and crucially, calm under pressure

You will be organised, have great customer service skills, and a solution-oriented, positive attitude.

**What do we offer for you?**
- Excellent rates of pay £19,760 per year (pro-rata)
- Potential to lead to a Permanent Contract
- Pension
- Safe working environment
- Uniform
- Company mobile phone
- PPE - where required

Most of all - It is our people and culture that make Helping Hands Community Care a great place to work.

**One of our HR Team will review your details and contact you to hopefully arrange an interview as soon as we can.**

**Additionally, any salaries offered will be dependent upon experience.**

**INDEAST**

**Job Type**: Part-time

**Salary**: £19,760.00 per year

Schedule:

- Weekends only


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