Customer Support Advisor

6 months ago

Tadworth, United Kingdom TC Facilities Management Full time

**About The Role**:
***
- Join TC Facilities Management as a Customer Support Advisor and become the go-to problem solver for ensuring smooth operations and exceptional service delivery.- This is a Monday to Friday role 37.5 hours per week, working 3 days from the office and 2 days at home.**Job Purpose**

To provide a dedicated divisional business support giving a speedy, accurate and efficient response to all questions / queries raised by our colleagues and customers, and also to fully support our operational teams with their workforce planning needs.

**Responsibilities**:

- To demonstrate the TC values and lead by example at all times.
- The role involves all aspects of contract support and some helpdesk duties.
- To have a full understanding of the division day to day operations and to be involved in team meetings.
- To work with systems that supports the business, providing assistance to ensuring the accuracy of colleagues pay and efficiency of data and communication.
- Analyse data from reports and BI tools and proactively inform Managers and Directors.
- To help manage the weekly/yearly delivery schedule of our teams, and work with the team on short and long-term team planning.
- Answering the phone and dealing with all related enquiries - ensuring the issue is seen through to resolution.
- Be the liaison between the operations and support office teams, having a good solid understanding of the systems we use for each department to be able to close queries quickly and provide an efficient service.
- Arranging meetings on and off site, manage all meeting rooms and offices allocated for ad-hoc use.
- The ability to raise Purchase Orders and GRN Orders to confirm deliveries.
- Ordering internal stock as and when required
- To organise hotel’s and travel arrangements for colleagues.
- Preparing incoming and outgoing mail for distribution.
- The ability and enthusiasm to learn, be flexible and adaptable to changing processes.
- Be able to handle working in a fast-paced environment.
- Excellent attention to detail.
- To build positive relationships with the colleagues/client in order to effectively resolve any issues for all concerned.
- General Administration duties as and when required.
- Manage and administrate the Holiday calendar for the Support Team.
- To manage all Support teams 1st line calls.
- To champion and lead project work for the business as required.
- To promote a culture of recognising and valuing diversity.

**Role Requirements**:

- Proven experience of building positive working relationships
- High Level of IT systems and software
- Previous experience in a contract support function would be desirable
- Understanding of and experience in Helpdesk functions

**Benefits**:

- Wagestream
- Perkbox

**About Us**:
***

**A little about us**:

- A family-owned business, founded in 1962
- Employing over 4,000 colleagues
- Currently sit within the top 2% of all cleaning and security providers
- Our services include Cleaning, Security, Specialist, and FM services
- Passionate about delivering a personable and reliable service
- We work within multiple industries and they will probably be brands you know and love, if this all sounds great to you then we look forward to hearing from you

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