Supporter Journey Executive

2 weeks ago

Oxford, United Kingdom Oxfam GB Full time

**Oxfam is a global movement of people working together to end the injustice of poverty**

Are you able to work in an organised way, plan your own time, and adapt and prioritise work to meet deadlines?

Do you have good verbal and written communication skills, with the ability to adapt message style and content according to audience?

Are you passionate about creating excellent supporter / customer journeys?

We are looking for a Supporter Journey Executive at a pivotal time of transition and change for the organisation.

**The Role**

In this role, you will contribute to the Engagement Division’s goals, and deliver income targets, by co-ordinating inspiring supporter journeys for key Oxfam supporter groups.

**What we are looking for**
- **Organisational & time management **(Able to work in an organised way, to plan own time, and adapt and prioritise work to meet deadlines)
- **Information management & analysis** (Able to handle complex information with accuracy and attention to detail, using analytical skills to identify patterns, gaps/errors and opportunities)
- **Communication skills **(Verbal and written communication skills, with the ability to adapt message style and content according to audience, builds rapport)
- **Attention to detail **(Attention to detail, to ensure communications and reports are accurate and of high-quality)
- **Project management **(Some experience of managing projects, including tracking progress against targets)
- **Team Working **(Collaborates with others and work as part of a team)
- **Adaptability** (Flexible approach, desire to develop skills and learn, positive attitude)
- Understanding of the principles and practices of supporter/customer relationship development and journey creation, especially on digital channels.

**Flexfam**:
We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you.

**_ How to apply:_**

**Our values and commitment to safeguarding**:
**Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our **values** are recruited to work for us.**

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

**We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.**

**About us**:
Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

**A thriving diverse Oxfam**:
It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

- We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
- We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
- We want and need everyone, and that means we need you.

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