Supporter Relations Executive

1 month ago

Oxford, United Kingdom Oxfam GB Full time

**Oxfam is a global movement of people working together to end the injustice of poverty.**

Do you have a strong understanding of providing quality service and customer care across various channels?

Do you have excellent written, listening, and verbal communication skills that deepen our engagement with supporters?

Do you have excellent time management and organisational skills, with an ability to manage a varied workload in a fast-paced environment?

If the answer is yes, then we would like to hear from you.

Please note we have **2 roles** available, 1 permanent and 1 fixed-term maternity cover (approx 10 months). _Please indicate in your cover letter if you are interested in being considered for both positions, or if you have a preference for just one of them._

**_ The Role:_**:
In this role, you will deepen supporters' engagement with Oxfam GB through the delivery of an inspiring supporter care experience. You will use excellent communication skills and knowledge of Oxfam to respond to and engage with supporters and the public across multiple channels. You will champion the voice of supporters, and constantly seek opportunities to improve overall supporter experience.

**_ What we are looking for:_**:

- Strong understanding and expertise in providing quality service and customer care across various channels, recognising the differences and sensitivities of each.
- Excellent written, listening, and verbal communication skills that build confidence, rapport and deepen our engagement with supporters.
- Ability to interpret and use significant quantities of information with proven time management, organisational skills, and attention to detail in order to manage a varied workload in a fast-paced environment - achieving both quality and response time targets.
- Ability to be resilient and use your excellent interpersonal skills within the team to positively influence, support and motivate your colleagues to deal with high volumes and complex enquiries.
- Strong IT/database skills and ability to learn new skills or technology in a rapidly changing communications environment.

**_ We offer:_**:
We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more.

You can read more about all Oxfam has to offer here.

**_ Flexfam:_**

***

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you in line with the needs of our team, objectives, and supporters. This role can support partial home-based working.

**_ How to apply:_**

**Our values and commitment to safeguarding**:
**Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our **values** are recruited to work for us.**

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

**We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.**

**About us**:
Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

**A thriving diverse Oxfam**:
It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

- We need to dismantle the unequal power structures that exist everywhere, this including Oxfa

  • Senior Donor Relations Executive

    4 weeks ago

    Oxford, United Kingdom University of Oxford Full time

    **Charity People is working in partnership with the University of Oxford to find a talented Senior Donor Relations Executive to join their newly established Donor Relations team working with some of the world’s most inspiring philanthropists.** **Benefits** - Excellent career progression opportunities - An excellent contributory pension scheme - 38 days...

  • Marketing Executive

    1 month ago

    Oxford, United Kingdom RHL Executive Search Full time

    Our client is an International business in the automotive sector, they offer a great opportunity to deveolp a career in marketing. Reporting to the Marketing Manager. They are looking for a forward thinking, enthusiastic and open-minded individual to join our team. You will be eager to learn, be adaptable and keen to make your mark in our fast-growing...

  • Public Relations Account Executive

    1 month ago

    Oxford, United Kingdom BLUE Communications Full time

    **Salary**: £23,000 to £27,000 **Hours**: 37.5 per week Monday - Friday **Location**: Hybrid working between the office (Oxford, London or Leeds) with remote working from home. 1.0 OVERVIEW An Account Executive works with their account teams to execute the agreed PR programmes for each of their clients. This involves taking a leading role in the...

  • Executive Assistant and Project Support Officer

    4 weeks ago

    Oxford, United Kingdom University of Oxford Full time

    Grade:6 £32,332 - £38,205 per annum Permanent Are you an organized and proactive individual with a knack for managing high-level administrative tasks and supporting impactful projects? If so, we have an exciting opportunity for you to join our team at the heart of the University’s Business School. As an Executive Assistant and Project Support Officer,...

  • Bid Manager

    5 days ago

    Oxford, United Kingdom Holt Executive Full time

    Holt Executive are currently partnered with a global leader in Space and Satellite sustainability, a dynamic and rapidly growing technology innovator who are making hugely positive contributions to the growing problem of orbital space debris. They require a Bid Manager – Space Sustainability to develop bids and secure funding in support of a number of...

  • Bid Manager

    5 days ago

    Oxford, United Kingdom Holt Executive Full time

    Holt Executive are currently partnered with a global leader in Space and Satellite sustainability, a dynamic and rapidly growing technology innovator who are making hugely positive contributions to the growing problem of orbital space debris. They require a Bid Manager – Space Sustainability to develop bids and secure funding in support of a number of...

  • Bid Manager – Space Sustainability

    4 days ago

    Oxford, United Kingdom Holt Executive Full time

    Holt Executive are currently partnered with a global leader in Space and Satellite sustainability, a dynamic and rapidly growing technology innovator who are making hugely positive contributions to the growing problem of orbital space debris.They require a Bid Manager – Space Sustainability to develop bids and secure funding in support of a number of...

  • Mechanical Analysis

    2 days ago

    Oxford, United Kingdom HOLT EXECUTIVE Full time

    South East, Oxfordshire, Oxford, UK - Competitive - Permanent - V-32701 **Lead the Spacecraft Analysis Team at the Cutting-Edge Facility in Oxford!** - Are you an enthusiastic and experienced mechanical analysis expert looking to make a real impact on the future of space exploration?_ Holt Executive are currently partnered with a global leader in Space...

  • Deputy Chief Engineer

    1 week ago

    Oxford, United Kingdom Holt Executive Full time

    Holt Executive are currently partnered with a global leader in Space and Satellite sustainability, a dynamic and rapidly growing technology innovator who are making hugely positive contributions to the growing problem of orbital space debris. The Deputy Chief Engineer (Space) will play a critical role in guiding, coordinating, and assessing the technical...

  • Deputy Chief Engineer

    4 days ago

    Oxford, United Kingdom Holt Executive Full time

    Holt Executive are currently partnered with a global leader in Space and Satellite sustainability, a dynamic and rapidly growing technology innovator who are making hugely positive contributions to the growing problem of orbital space debris.The Deputy Chief Engineer (Space) will play a critical role in guiding, coordinating, and assessing the technical...

  • Product Assurance Manager

    5 days ago

    Oxford, United Kingdom Holt Executive Full time

    Holt Executive are currently partnered with a global leader in Space and Satellite sustainability, a dynamic and rapidly growing technology innovator who are making hugely positive contributions to the growing problem of orbital space debris. They require a Product Assurance Manager to lead assurance aspects of the spacecraft, from suppliers and subsystems...

  • Mechanical Analysis

    1 day ago

    Oxford, United Kingdom Holt Executive Full time

    Lead the Spacecraft Analysis Team at the Cutting-Edge Facility in Oxford! Are you an enthusiastic and experienced mechanical analysis expert looking to make a real impact on the future of space exploration? Holt Executive are currently partnered with a global leader in Space Sustainability, a dynamic and rapidly growing technology innovator who are...

  • Product Assurance Manager

    4 days ago

    Oxford, United Kingdom Holt Executive Full time

    Holt Executive are currently partnered with a global leader in Space and Satellite sustainability, a dynamic and rapidly growing technology innovator who are making hugely positive contributions to the growing problem of orbital space debris.They require a Product Assurance Manager to lead assurance aspects of the spacecraft, from suppliers and subsystems to...

  • Mechanical Analysis

    16 hours ago

    Oxford, United Kingdom Holt Executive Full time

    Lead the Spacecraft Analysis Team at the Cutting-Edge Facility in Oxford!Are you an enthusiastic and experienced mechanical analysis expert looking to make a real impact on the future of space exploration?Holt Executive are currently partnered with a global leader in Space Sustainability, a dynamic and rapidly growing technology innovator who are making...

  • Senior Spacecraft Mission Operations

    5 days ago

    Oxford, United Kingdom Holt Executive Full time

    Holt Executive are currently partnered with a global leader in Space and Satellite sustainability, a dynamic and rapidly growing technology innovator who are making hugely positive contributions to the growing problem of orbital space debris. They require a Senior Spacecraft Mission Operations / Preparation Engineer to shape technical solutions for their...

  • Senior Spacecraft Mission Operations

    4 days ago

    Oxford, United Kingdom Holt Executive Full time

    Holt Executive are currently partnered with a global leader in Space and Satellite sustainability, a dynamic and rapidly growing technology innovator who are making hugely positive contributions to the growing problem of orbital space debris.They require a Senior Spacecraft Mission Operations / Preparation Engineer to shape technical solutions for their...

  • Bid Manager

    5 days ago

    Oxford, United Kingdom Holt Executive Full time

    Holt Executive are currently partnered with a global leader in Space and Satellite sustainability, a dynamic and rapidly growing technology innovator who are making hugely positive contributions to the growing problem of orbital space debris. They require a Bid Manager/Bid Engineer to focus on Space Situational Awareness activities, developing bids,...

  • Guest Relations Manager

    5 days ago

    Oxford, United Kingdom The Store Oxford Full time

    About The Store HotelWe are open! The Store a new lifestyle luxury and boutique hotelset in the heart of Oxford. We sit in the building of the historic departmentstore and Oxford institution, Boswells. Our 101-bedroom hotel will delightguests with a sense of curiosity and wonder, reflecting the rich heritage ofthe building’s former life. Our growing team...

  • Senior Spacecraft Mission Operations

    4 days ago

    Oxford, United Kingdom Holt Executive Full time

    Holt Executive are currently partnered with a global leader in Space and Satellite sustainability, a dynamic and rapidly growing technology innovator who are making hugely positive contributions to the growing problem of orbital space debris. They require a Senior Spacecraft Mission Operations / Preparation Engineer to shape technical solutions for their...

  • Head of Contract Logistics Development: Ref DSA6141901

    12 hours ago

    Oxford, Oxfordshire, United Kingdom DSA Executive Full time

    Head of Contract Logistics Development: Ref DSA6141901 DSA Executive Published May 13, 2024 Location Home Counties, Oxford, Milton Keynes, United Kingdom Opportunity to join a leading global business in a Senior Executive role, reporting to board level. This is an excellent opportunity and offers further prospects for advancement. The role will be...