Business Support Officer

3 weeks ago

Chatham, United Kingdom Discovery to Live Full time

Discovery to Live are looking for an **Business Support Officer** to join our client on a contract basis for **6 months**.

**Full time**

**Start Date**: TBC

The role can be mainly remote but with attendance in the office as appropriate to business needs.

**The Role**:

- To assist the work of the Hub Inclusion Teams by providing administrative support covering a wide range of activities
- To act as the initial point of contact for customers accessing hub services and ensure high quality customer service for all those accessing the service.
- To seek to understand the communication needs of colleagues and customers, being mindful of equality issues and the diverse needs of the range of people we work with
- To seek feedback from internal and external customers on the effectiveness and efficiency of the service you provide.
- To present spoken and written communication in a polite, friendly and respectful manner seeking to ensure mutual understanding.
- To present information and ideas in a clear and understandable way which avoids jargon.
- To support the Hub Teams to manage appointments and schedules effectively and efficiently.
- To manage requests and enquiries, frequently of a confidential and sensitive nature, from the public, clients, professionals and from other team/services within the council.
- To support the Hub Teams to establish and maintain databases and administrative systems in line with council processes and policies.
- To attend partnership and SEND meetings as requested and produce accurate records and minutes of meetings.
- To arrange appointments, meetings and events and receive visitors, ensuring that hospitality is available as necessary.
- To maintain and support clear and transparent communication about the progress of cases so that all involved are kept fully and accurately informed, and to ensure accurate and details recording of communications with stakeholders.
- To support with collating and preparing documents for meetings, statutory returns and processes.
- To update and maintain accurate data for pupils with SEN in line with Medway SEN processes and requirements.
- To organise and facilitate training programmes, events and conferences including the organisation of speakers, trainers and venues, bookings, publicity, resources and materials, claims for supply cover relating to training, feedback events.

Shortlisting will take place on Wednesday 22nd May and interviews will be held on Thursday 23rd May so please ensure that you are available on these days before applying.

**Deadline: 20th May**

**Must be based in UK and have right to work.**

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Application question(s):

- What is your day rate?
- What is your notice period?

**Experience**:

- Business Support Officer: 3 years (required)

**Location**:

- Chatham (required)

Work Location: Hybrid remote in Chatham

Application deadline: 20/05/2024

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