Caseworker - Revenues and Benefits

5 months ago

Guildford, United Kingdom Guildford Borough Council Full time

We are looking for an experienced, pro-active, motivated and confident individual who is seeking a career within a busy and fast paced environment. We offer a friendly and supportive working environment and highly value our people.

Job Profile

The role is primarily working in Council Tax, with knowledge in Benefits and Business Rates as secondary knowledge areas.

The post holder will support the Case Team Leader for the Revenues and Benefits team to ensure work processes, standards and compliance are completed efficiently and effectively and continuously improved.

The post holder will need to manage cases allocated on workflow and ensure cases are resolved as quickly and efficiently as possible.

Applicants will need the ability to analyse information, plan, monitor and use their own initiative, and most importantly be customer focused at all times.

In return, we offer hybrid working (a mixture of working from home and office based), an annual leave entitlement of 22 days, access to our flexible working scheme, pension scheme and pleasant working environment near to the town centre.

This role attracts a salary at Band 3 between £28,724 - £31,724. Offers are usually made at the lower end of the salary band allowing for progression.

The role does not provide parking.

**Essential criteria**:

- Proven ability in all areas of Council Tax ideally with a minimum of 1 years’ experience working in Council Tax
- Current knowledge of Council Tax legislation and regulations
- Excellent time management and organisation skills
- Excellent communication with people of different social, economic and professional backgrounds.
- Ability to work as part of a team
- Excellent IT skills

**Desirable**:

- Knowledge of Civica would be an advantage.
- Experience in training and mentoring in the Revenues and Benefits field
- Professional business qualification

For an informal chat about the role, please contact Carene Alexander (Case Team Leader Revenues and Benefits) on **01483 444879**

**About Guildford**

Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities. All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.

We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.

**Job Types**: Full-time, Permanent

Pay: £28,724.00-£31,724.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Guildford, GU2 4BB

Reference ID: 10734

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