Receptionist

5 days ago


Gravesend, United Kingdom Bound Studios Full time

Bound Studios, is the ultimate destination for pampering, luxury beauty treatments, and unparalleled service. Nestled in the vibrant heart of Gravesend's city center, our beauty bar is poised to redefine indulgence and exemplary service. With a diverse array of services, we're dedicated to enhancing the beauty and confidence of our clients.

We're seeking a dynamic multitasker to fill the pivotal role of receptionist. Your primary responsibilities will include warmly welcoming guests, managing our schedule efficiently, and handling bookings with finesse. We're in search of an exceptional individual with a passion for customer service and boundless energy. Ideally, you'll also have a keen interest in hospitality, as we offer a range of services including coffee, snacks, beverages and cocktails.

**Responsibilities**:

- Extend a warm and professional greeting to all guests upon arrival
- Manage incoming phone calls, directing them promptly and courteously to the appropriate recipient
- Offer assistance to visitors, clients, and staff members
- Execute various clerical tasks, including photocopying, faxing, and filing, with precision and efficiency
- Coordinate the handling of incoming and outgoing mail and packages
- Schedule appointments and maintain calendars
- Support data entry and maintain accurate records
- Address inquiries and resolve concerns and complaints promptly and effectively
- Process orders and payments
- Foster clear communication and collaboration with team members
- Assist in maintaining cleanliness and orderliness in both work and front-of-house areas
- Conduct regular inventory checks, updates, and restocking activities
- Provide flexible assistance to colleagues and contribute to various aspects of business operations
- Actively promote featured products and services

*

**Qualifications**:

- Demonstrate proficiency in clerical or administrative roles, preferably within the beauty sector
- Familiarity with Fresha or Acuity scheduling software is an advantage
- Exceptional organisational abilities, good at managing multiple tasks and prioritizing effectively
- Proficient and accurate typing skills
- Exemplary phone etiquette coupled with strong communication skills
- Meticulous attention to detail and a commitment to precise data entry

Pay: £21,635.00-£23,078.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Performance bonus
- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 08/07/2024


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