Head of Digital Trading

6 days ago

Coventry, United Kingdom Sainsbury's Full time

**Location**
- Coventry Store Support Centre - Ansty Park and Home, Sainsbury's Store Support Centre Draken Drive Ansty Park, Coventry, CV7 9RD

**Hours**
- Full-time

**Contract-Type**
- Permanent

**Salary**
- Competitive Plus Benefits

**Areas of business**
- Retail

**Closing date**
- 2024/07/05 12:00:00

**Job ID**
- 242218

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It’s an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it’s vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There’s also a real team ethos. After all, it’s people like you who are going to truly transform this part of the business.

**Head of Digital Trading - GM (Argos)**

**In a nutshell**:
As the Head of Digital Trading, you’re accountable for owning and driving the performance, and growth of your trading categories across digital channels (predominantly Argos.co.uk and Habitat.co.uk). Through exceptional team leadership, leveraging data, insights you’ll define conversion driving strategies and best-in-class digital customer experiences.

This role balances the strategic requirements of the function alongside the day-to-day requirements of leading a large Digital Trading team within a fast-paced, highly seasonal organisation whilst managing effective relationships with many critical stakeholders from around the organisation.

The dynamic and fast-moving nature of this role will require confidence, resilience, and sound commercial judgement to prioritise and deal effectively with fast changing scenarios and opportunities. The role holder will utilise their significant influence and collaboration skills to ensure our maximum potential is achieved through their own team plus our principal business partners in the Commercial, Product (Tech) & Marketing divisions.

**What you need to do**:
Develop and execute a comprehensive digital strategy across your categories of responsibility, driving improvements in digital revenue growth and participation improvements in line with business targets for your trading division(s)

Ensure your team are utilising all the tools and insights available to them to drive the digital metrics to hit the associated commercial targets and seek new ways of identifying performance enhancing opportunities

Develop a continuous improvement culture to improve efficiencies, define new best practices and explore through a programme of “test and learn” activities

Set content and merchandising tenets and strategies that deliver quantifiable improvements to digital metrics

Ensure strong communication and ways of working and ongoing alignment with the Commercial Trading teams and Digital Marketing teams. To include significant budgeting and forecasting activity.

Collaborate with the Digital Product teams to enhance customer experience, ensuring the associated investment programme delivers for our Digital Trading strategy and ambition

Monitor and understand the competitive landscape and its impact and influence on our strategy

Lead, coach & develop the team setting them measurable performance goals and ensuring they understand how they fit into the overall digital strategy

Ensure appropriate training needs are identified and address and create a pipeline of great talent and succession across your team and the wider e-Commerce Trading team

Ensure the performance narrative for Digital Trading is clearly articulated

Work closely with Design & Content and SEO teams to ensure that our content remains highly relevant and optimised and that we are proactively refreshing and creating new content that drives both visit numbers and customer engagement levels

Ensure that across your team there are high levels of competitor awareness with metrics and insights relating to visit share, promotional activity and customer experience enhancements regularly monitored and communicated across both category and digital teams.

Stay close to best in class e-commerce practices and utilise a strong external network to ensure our e-commerce strategy is developing at appropriate pace.

Lead, coach & develop the team ensuring they understand the overall digital strategy along with their part in achieving the strategy. Ensure targets are clear and reporting against these targets is consistent.

Ensure appropriate training needs are identified and address and create a pipeline of great talent and succession across your team and the wider e-Commerce Trading team

You will build strong relationships with strategic suppliers and will engage directly with senior digital

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