Customer Service Representative

7 months ago


Birmingham, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

Are you passionate about marketing and eager to jump-start your career in a dynamic, innovative environment? We are seeking a motivated Customer Service Representative to join our growing team and contribute fresh ideas to our marketing strategies.

**Responsibilities**:

- Develop and maintain relationships with clients to understand their needs and ensure their satisfaction
- Serve as the primary point of contact for client inquiries, concerns, and requests
- Collaborate with internal teams to deliver solutions tailored to clients' requirements
- Identify opportunities to upsell or cross-sell additional services or products
- Prepare reports and updates on client accounts for management review
- Proactively address issues to prevent escalation and maintain positive client relationships
- Stay updated on industry trends and market changes to better serve clients

**Experience**:

- Previous experience in a marketing role or internship is preferred
- Strong written and verbal communication skills
- Excellent organizational and multitasking abilities
- Ability to work independently and as part of a team

**Job Types**: Full-time, Permanent

**Salary**: From £25,771.40 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Birmingham (preferred)

Work Location: In person



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