Fast Park Key Allocator

2 weeks ago

Edinburgh, United Kingdom Edinburgh Airport Full time

**About the role**

Valet parking doesn’t get more exciting than FastPark. Our digital valet parking service uses the latest technology to provide a quick, convenient, and secure start to our passengers by providing them with conscientious valet services at Edinburgh Airport. This role requires motivated individuals who excel in customer service. Our FastPark team will engage with passengers on their arrival to the FastPark facility, collect their vehicles then safely and securely drive the vehicle to a remote secure parking area for long stay parking. On the day of return, our team will safely deliver the passengers car back to the FastPark facility ready for collection. The Key Allocator is a critical role within the FastPark operation.

**What you’ll be doing**
- To deliver outstanding customer service.
- To carry out the vehicle check in process as outlined by Standard Operating Procedures, including the manual inspection, photos and recording of all information presented by the customer.
- Using bespoke software to control the movement of customer vehicles in and out of storage.
- Responsible for the correct storage of all customer keys within a secure key room and tracking key movements to and from drivers.
- Liaising with drivers in maximising the efficiency of the process of vehicle movements.
- Ensure vehicles are respected and treated as a valued possession.

**What we’re looking for**
- Full UK Driving Licence - Maximum of 3 Penalty Points and licence held for minimum 3yrs.
- Good communication skills.
- Intermediate computer/IT skills.
- Customer service experience.
- Keen attention to detail.
- Ability to work under pressure in a fast-paced environment.

If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.

**What we’ll offer you**
- Pension scheme
- employer contributions can be up to 7%
- Annual discretionary bonus
- Supporting your health and wellbeing
- private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services
- Free car parking on site and when you go on holiday
- We offer a range of other benefits

**Why EDI?**

Building a diverse workforce that is inclusive and accessible to all is a priority for our business. As part of this journey, we are proud to be the first UK airport to be endorsed by WORK180. They only recognise great employers for all women. Find out about our policies on our WORK180 employer page.

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