Fast Park Team Leader

6 months ago

Edinburgh, United Kingdom Edinburgh Airport Full time

**About the role**

Valet parking doesn’t get more exciting than FastPark. Our digital valet parking service uses the latest technology to provide a quick, convenient, and secure start to our passengers by providing them with conscientious valet services at Edinburgh Airport. This role requires motivated individuals who excel in customer service. Our FastPark team will engage with passengers on their arrival to the FastPark facility, collect their vehicles then safely and securely drive the vehicle to a remote secure parking area for long stay parking. On the day of return, our team will safely deliver the passengers car back to the FastPark facility ready for collection.

**What you’ll be doing**
- To deliver outstanding customer service.
- Liaising with Valet drivers providing direction and motivation to maximise the efficiency of the process of vehicle movements.
- To ensure compliance with all other company Standard Operating Procedures.
- Support the EASL Duty Manager in the development of the FastPark team through annual appraisals, trainings requirements, 1-1 performance reviews, sickness and absence management of the FastPark team.
- Oversee the daily operations, ensuring all service requirements are met.
- To enforce and adhere to standards of presentation including all uniform requirements.

**What we’re looking for**
- A higher standard of education.
- Full UK Driving Licence - Maximum of 3 Penalty Points and licence held for minimum 3yrs.
- Good communication skills.
- Keen attention to detail.
- Ability to work under pressure in a fast-paced environment.
- The post holder should be self-motivated with initiative and excellent interpersonal skills. The ability to manage own workload, deal with competing priorities and work with a minimum of supervision is essential.
- Demonstrable leadership and people management skills.
- Experience in leading a team in the delivery of a customer centric service.
- Competent in use of IT packages including Word, Excel.

If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.

**What we’ll offer you**
- Pension scheme
- employer contributions can be up to 7%
- Annual discretionary bonus
- Supporting your health and wellbeing
- private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services
- Free car parking on site and when you go on holiday
- We offer a range of other benefits

**Why EDI?**

Building a diverse workforce that is inclusive and accessible to all is a priority for our business. As part of this journey, we are proud to be the first UK airport to be endorsed by WORK180. They only recognise great employers for all women. Find out about our policies on our WORK180 employer page.

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